Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . Virgin Phone Switchover. My Virgin wall socket just have phone line, didn’t get. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Phone. . Mark as New;We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Hi @bingoman000. Back a step. 3) other. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. on 08-02-2023 13:33. Virgin Mobile. Switched. Router Plugin Port. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Step 4. When I was going to self-install it, I didn't find any wall socket. Account - Cable. We would like to show you a description here but the site won’t allow us. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Push the red label end of the white cable, into the wall socket. Plugging your virgin media router into an extension lead is fine. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. It is likely you will be waiting a few days. • Check the connection is tightly connected, it will make a 'click' noise. You have at least tested the ringing capacitor issue in the diagnostic process. Apologies for any cabling issues. Just joined. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. on 23-12-2022 10:31. Re: I need a Virgin Media Wall Socket. They may be helpful if you are having trouble connecting to the. wi-fi. Go to solution. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. There are two options for to your TV. Sadly, I can't set up because my wall socket does not fit. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Answered! Go to Answer. If you have a SuperHub 3, please see the following explanations. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. When you 'page' the handsets, all of the cordless handsets should ring. Quickstart is the quickest and easiest way to setup our services. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Only an aerial cable (pictured below) connected to a box outside my flat. The cables won’t attach to the wall socket which looks mangled. The problem is the Hub is in my Study and the - 4964746. Browse Virgin Media Virgin Media Community. Which was great as that is in a better location than my master Socket was. I don't longer work there. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. After 5 days, your old Hub will. Whichever is the most suitable. I'm very sorry for any issues you've had in speaking with the team. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Your new services from Virgin Media are all set up and ready to use. The multimedia socket has a coax options as does the virgin media socket. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Try the automated service status number 0800 561 0061 to check for any faults in your area. Plug the cables into the Hub. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. All the wall. Up to 3 WiFi Pods if needed. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. B&Q are running low on these however. • Plug the power supply into a mains socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. My wall socket has fallen off as it was behind my sofa does anyone know if I. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. With any other modem this would be a connection from the telephone system which would also come from a wall socket. I'm sorry to hear about the missing wall socket. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Praying the white is the virgin one. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. sophieboulter1. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. 22-12-2022 19:19 - edited 22-12-2022 19:20. Don’t have a virgin media wall socket; Options. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Just had the Hub 3 delivered for Quickstart. Manage Your Account. 2. just moved in, can see the brown cable coming in from outside but there's no VM. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But the metal isolator box looks like it might be the wrong way around. Don't touch it. virgin media internal wall box. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Those appear to be a pair of cables for a satellite connection. We would like to show you a description here but the site won’t allow us. 23/04/17 - 06:45 #6. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. You can just disconnect the flylead from the isolator tho as it has a barrel on it. You should be able to do it on a call to CS. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Check your DMs btw. The box and cables may have been removed by the previous occupiers. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. . Once connected it directly to a hub, a little bit loose, but then interne. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I don't have a virgin media wall socket and this is stressing me out. 18-02-2023 10:23 - edited 18-02-2023 10:33. I will only be using one wall socket, so the other socket will have no connections. It means there is an issue with your connections even though the Virgin Hub 4 is on. And on the back of the box. Tudor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Connect the cable adaptor to the black banded end of the 3m isolator cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Virgin Media Wall socket . I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Manage Your Account. There should be a screw F socket on the bottom where the cable is now just pushed onto. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. 9. Options. My QuickStart for Hub 3 arrived. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. The Virgin wall sockets just have one connector at the bottom. The wall box may be branded with the logos of an old cable TV. Virgin Media service comes through this cable. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Connect to the Virgin TV box. 0. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Thanks a lot. Objects can block and slow WiFi. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Absolutely not. If it is a loose cable only, you will need one of these to connect the Quickstart cable. VM will usually only supply a Quickstart to a property that had VM previously. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. I received a box to quick start with VM but there is no wall socket in my flat. A Ti-Vo was installed in one of the upstairs bedrooms. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 12-10-2022 18:51 - edited 12-10-2022 18:59. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Mobile Your Account. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). But I have no Virgin Media Wall socket in my house. Reply. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. . But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. But I. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Or if the other end of the white cable is in a more useful. on 01-12-2022 11:22. on 03-08-2020 18:05. -a power cable for the hub's adapter. Virgin Media; My Virgin Media; Shop;. Forum; Apps. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would love to help you get your service installed. 01-02-2023 10:59 - edited 01-02-2023 11:00. Options. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Just moved in to new (rental) flat. Both of these cables have then been drilled through the wall and into the spare bedroom. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 1. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Tudor. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. socket. Sorry to see that you have been having issues with connecting your equipment. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hi mariz2198, thanks for posting and welcome to our community. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Whichever is the most suitable. TEL1 on the hub should take on your present phone number when. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Stay safe online. 168. No virgin media wall socket; Options. 0 Kudos. Feb 22, 2022. Virgin Media. Dave. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. D01 C9W8. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. You will only have been sent a. The block box on second picture is an amplifier for terrestrial TV. All. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The other is marked TV, & this is used for TV & Broadband. One branch goes to the modem and the other to the V6 box. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. You need to go outside and locate the brown or grey omnibox on the wall. I don't work for Virgin Media. Account - Mobile. Forum; Apps. However, I do not have any of the specified wall sockets available. Account - Mobile. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. on 04-02-2023 11:17. Tried looking but can't see a way to book an engineer for this? Thanks. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. Virgin Media service comes through this cable. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. These are the parts I could find, they were screwed into the end on the coaxial cable. log into hub3 - 192. Tried looking but can't see a way to book an engineer for this? Thanks. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. Re: Moving virgin media wall socket. But I have actually managed to get through to the technical team over chat. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I've also got an old NTL phone socket so. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Also available from the likes of Screwfix, Homebase, Toolstation etc. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. on 05-02-2023 19:03. How do I book an engineer to come out - 5345632. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Browse Virgin Media Virgin Media. Save £105. Don’t plug the power cable into a plug socket yet. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. RedTomato said: I removed my Virgin cable about a month ago. 1. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. . A photo would be helpful if possible. It can take 5 to 10 minutes to restart. 95. I have the most. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. (and up the wall). Forum TeamSolved: Previously, I had BT connection so I need a wall socket. 3 weeks ago. The cable could be hidden within, or behind, furniture. . For more. You can also add WiFi Max to our. At least spell your title correctly jeezus . I have also checked outside and there is no box either on my property or on my boundary wall. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. your Virgin Media phone, or 0345 454 1111 from another network. My Virgin Media App. • Scroll to the HDMI port you connected the cable to. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. 84K; Tudor. Could I get someone to come - 5400021. Options. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. No wall socket for my broadband quick set up. I'm sorry to hear about the missing wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media; Shop;. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. First, turn your TV box off at the wall. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Actually it is not a box it is just a cover to cover up the splitter behind it. Step 4. 4. Q4G8FS Installation Guide Virgin Media 1. 19 minutes ago. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Check all cables are tightly connected between the back of the box and your TV. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No Virgin media wall socket. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. Tudor. I have received my quick start-up kit. They will charge £99 for a relocation. Virgin Mobile. #12. VM BB TV Landline. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I cannot find a Virgin wall socket within my flat. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Re: Wall socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Can't find Wall Socket on 18-11-2021 13:36. Phone. on 18-05-2022 19:55. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. No internet, unfortunately. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. - 52500241 ACCEPTED SOLUTION. No, any cables within the house can be touched as much as the householder wants to touch them. Post a photo of the "wrong" socket please. Virgin Media services are only available in eligible Virgin Media network areas. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Wait a couple of minutes for a dial tone, then make a test call. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello VLNeedham. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I'm a Very Insightful Person, I'm here to share knowledge. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Virgin Media How to get a broadband line installed. However, there is no Virgin Media Wall socket in my house. Most of our customers receive their bills via E-billing. I can only find the TV socket. I don't have a Virgin wall socket. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. The metal box in photo 3 looks like a likely contender. Hi i have received my broadband package but i don't have virgin media socket in the wall. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. 1 ACCEPTED SOLUTION. I don't have virgin media wall socket. VM BB TV Landline. Sometimes there is no wall box, just a trailing cable. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Connect the Hub’s power cable with the blue tab. I have my original wall box still that has the CableTel logo. Feb 22, 2022. For into also image of the type of. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Hi, Same problem here.