1. Hello friends, from today I'm starting a new series for servicenow developer interview series. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Some of the key operations that are included in call center management are: Customer service. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. Partner Grow your business with promotions, news, and marketing tools for partners. Get hands-on with a free developer instance. Impact Accelerate ROI and amplify your expertise. Assignment Workbench: This permits customer service managers to assign tasks to agents. Interview was length had to interview with 8 different people and peers. Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. Topic 3: Topic 3, Practical Management of Software Compliance. Deliver effortless experiences while lowering costs Telecommunications Service Management Today’s communications service providers(CSPs) are under considerable pressureMinimize risk and expense for every stage of integration. SANTA CLARA, CA and PROVO, UT. They add a comment to the ‘defect’ stating that it will be resolved in the next release (and expected date). Impact Accelerate ROI and amplify your expertise. The Senior ServiceNow Developer is responsible for developing and designing technical solutions on the ServiceNow platform. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Use generative AI to empower your customers, admins, and developers, with low-code tools and connected data. This is the first part of the servicenow developer interview qu. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. ServiceNow makes the administration so much easier…I have more time for the customer and the fun part of my job. Make customer service flow. DumpsLibrary has recently offered a 30% discount offer on the ServiceNow CIS-CSM exam questions, so you can get the Certified. ServiceNow interview details: 1,422 interview questions and 1,229 interview reviews posted anonymously by ServiceNow interview. Compensation $150 choice of dozens of digital gift cards Session length 1 hour 30 minutes. Partner Grow your business with promotions, news, and marketing tools for partners. From workspaces, agents handle customer interactions from any channel. Customer experience management software is a set of tools that brands can use to further support this approach. it allows many. Compare. Upon a consumer self-registering via the Consumer Portal a record in both tables is created. ServiceNow gets used by employees working on a particular project to access resources and notify team members when their part of the project is complete. ServiceNow platform offers 2 different modules – ITSM (IT Service Management) and CSM (Customer Service Management). Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. It does so by ensuring customers can reach the service desk in any way that is most convenient for them. • 1 yr. ServiceNow’s Incident Management module, you’ll need expertise in incident management as a process and expertise in the capabilities and features of the ServiceNow Incident Management module to make sure processes align with product capabilities. Transform your business with a single, unifying platform for digital business. ServiceNow is not a system of record—but rather a system of action—a platform that sits atop organizations’ existing data and systems, preventing the need to rip and replace those existing systems. Smooth Sailing: Focus Brands’ employees and customers are submitting around 8,000 tickets per month through ServiceNow CSM. . ) Easy Apply. 4. The ServiceNow® Customer Service Management application enables you to provide the service and support that your external customers need. It is true that ServiceNow focuses on the internal infrastructure of a given business. A solid stage can build applications quickly and coordinate with record structures to accelerate electronic change in IT organizations. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Empower everyone with generative AI use cases purpose-built for the Now Platform. Monitor services to identify problems and notify impacted customers. Become a Certified Application Developer. Call centers have been a staple of B2C communication since at least. Benefits of workspaces. Updated Sep 19, 20231 ServiceNow Csm interview questions and 1 interview reviews. Call center management is what helps companies strike that balance by helping improve the right business operations and communications. Developer Build, test, and deploy applications. 5 million; fair value of division’s assets,$21 million; undiscounted sum of. All of the. For each question on the examination, there are multiple possible responses. ServiceNow️ CSM enables you to provide service and support to your customers by offering omnichannel service through different communication channels, like social media, self-service, phone, chat, virtual agent, and more. The CertsTime CIS-CSM web-based practice test software is easy to use on all operating systems and provides a user-friendly interface for hassle-free ServiceNow CIS-CSM exam preparation. 25% CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics. Businesses may also use customer service software to manage or. ServiceNow ITSM and CSM are two different modules within the ServiceNow platform, designed to cater to distinct business needs. While ITSM focuses on managing and optimizing IT services across an. ServiceNow ITSM is a solution that helps you deliver IT services faster and more efficiently. In our previous blog posts, we covered. + Follow. Get CIS-CSM PDF + Testing Engine. Use ServiceNow ® Agile Development to power scrum, agile teams, and hybrid development methods. That’s where ServiceNow comes in. Learn more about our Delta exams. The ServiceNow CSM, on the other hand, enables agents to support external customers through various channels such as phone, chat, email, and social media. Real-time CIS-CSM Exam Simulation. This data sheet explains how you can use ServiceNow to create, assign, track, and resolve cases across multiple channels, departments, and systems. The test revealed the following: book value of division’s assets, $26. These service-related definitions apply across the whole ServiceNow product line. 1-on-1 Interview. Customer Service Management (CSM) Fundamentals - On-Demand (Course) Introduction to Customer Service Management Customer service is all about providing services to customers before, during, and after the purchase of a product and/or service. ”. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Human Services department gets services to those in need with ServiceNow. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. A case is a means of capturing the details of a service, project, transaction, or response to customer requests. CSM workspace form features. CSM, or Customer Service Management, in ServiceNow has a variety of flexibility and functionality. Demo CSM. Respond quickly when changes are needed. That was 7 yrs ago and now I'm a CMA. ServiceNow is a pretty terrible tool. This allows customer service agents to focus on more. Display laziness. Browse Categories Microsoft. Question #: 27. With the ongoing pandemic and shelter in place orders Zoom’s usage rocketed to 300 million daily meeting participants in April 2020. Employee training and engagement on the job. And besides the high quality, there is two another reasons for you to choose ServiceNow CIS-CSM quiz. Using ServiceNow's Customer Service Management application, Thirdera provided a custom Accident Management System (AMS) that gives users visibility and control of the full lifecycle of. Be alert and enthusiastic. Improve productivity and user adoption with ServiceNow training and certification. Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Viewing page 1 out of 45 pages. First ServiceNow interview. ServiceNow CSM vs. The latest CSDM 3. CSM; Useful Resources Wipro Servicenow Developer Experienced Interview Questions; Continue reading. Pricing for ServiceNow Customer Service Management. Introduction to ServiceNow Customer Service Management. But CRM focuses primarily on generating sales, sometimes neglecting the more-service. Improve self-service capabilities with Knowledge Base. ServiceNow 24/7 Support. ServiceNow ITSM and CSM are powerful tools that help organizations streamline their operations and provide better customer service. Interview preparation tips for other job seekers - Most of companies ask questions from your resume like types of br,cs recroactive pause start, event, si etc. Timeliness is crucial. Integration ServiceNow ITSM and ServiceNow CSM offer a comprehensive solution for managing all the elements of service delivery. The rigorous yet insightful questions, combined with the company’s genuine interest in my skills and experiences, validated my. No need to wait for an available live agent. 3. Assign articles to teams to manage feedback and maintenance. ServiceNow CSM (Customer Service Management) is a set of designer workflows and tools for connecting and tracking interactions with customers. 24/7 Access to Study Material. The spotlight creates big opportunities for the company’s new chief marketing officer (CMO) and chief communications officer (CCO). November 17, 2020 To make the most of these massive streams of information, TAPCO’s leadership partnered with ServiceNow to pilot Connected Operations, a new product that uses existing IoT signals for customer support. Customer service management is the orchestration of tasks between customers, customer service and other teams to quickly resolve issues and requests. The ServiceNow CIS-CSM pdf version works on smartphones, laptops, and tablets. 3. ServiceNow CSM implementation helps businesses with innovative customer service management solutions, to achieve better customer satisfaction levels and increase customer retention, at reduced operational costs. Empower business users with codeless flow components built for reuse. CSM empowers teams to deliver seamless customer experiences by streamlining operations across the front, middle, and back office, enabling self-service across channels and automating issue resolution, and Automate issue resolution and enable smart self-service. In ServiceNow, coalesce is a field property for transforming map field mapping. a B2C/business or. Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Get Most Valid & Updated ServiceNow CIS-CSM Exam Dumps (Questions and Answers) to clear your ServiceNow Exam in First go. Special characters like underscores (_) are removed. This section contains Interview Questions of ServiceNow. As the customer reaches out with a question or issue in need or resolution, a support agent will create a new case. Knowledge 2021. Maps have been around for longer than recorded history, with some of the earliest examples of maps dating as far back as 25,000 BCE. Ensure that a customer does not wait for an answer or service, whether they are on chat, on the phone, or. Additionally, be very confident during ServiceNow ITSM interview questions and answers and display your expertise so that you may impress the recruiter with your upbeat demeanor. Track, aggregate, and visualize key performance indicators and trends with real-time reporting. Virtual Agent. Using features, such as. View Answers (1) Q5. ServiceNow CSM is a dedicated solution for the customer Case management, it provides us well defined processes and workflow to handle the query and issue of customer in a smooth way. ServiceNow認定試験は「CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam」の対策書です。この問題集だけで合格できる問題と解説を提供いたします！合格対策ServiceNow認定ServiceNow Certified Implementation Specialist - Customer Service Management Examテキスト＆CIS-CSM問. Now Mobile. Known synonyms are applied. For example, before deploying ServiceNow, the provider had a mix of support calls coming in from phone, web (or portal), and email. CXM software allows businesses to measure and improve the. This allows customer service teams to provide a more personalized service, addressing customer. contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application. That standard is the CSDM which identifies where to place service and application related data within the CMDB. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Not supported C. Personalized Study Plan. ServiceNow CSM is a dedicated solution for the customer Case management, it provides us well defined processes and workflow to handle the query and issue of customer in a smooth way. Q3. Plan with confidence using operational and experience data collected across the platform. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredI interviewed at ServiceNow (San Diego, CA) in Oct 2011. Exam Topics: Topic 1: Topic 1, Software Asset Core Overview & Fundamentals. ServiceNow also reduces the overall cost and improves the resilience with a single integrated IT platform. Topic 5: Topic 5, Extending SAM. on the Contextual Side panel Step 3: Click on Response templates. It provides features like IT Service Management, HR Management, Business Management, etc. 5. TrustRadius is a technology and business research firm based in Austin, Texas. ServiceNow helps us to provide a world-class service. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Known synonyms are applied. CSM and ITSM saved us both time and money The synergy between our ServiceNow CSM and ITSM solutions enhances service experiences while being cost and time-effective for all parties involved. ServiceNow Interview Questions. ”. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. As fully scalable solution, ServiceNow CSM can. Here are the powerful features that make ServiceNow CSM stand out from the competition. I. Pros: The ServiceNow CSM modules offer a full suite of features for customer management. Seffner, FL. For each question on the examination, there are multiple possible responses. Discover how ServiceNow can help you improve customer. The most common topics and skills that interviewers at Accenture expect are ITSM, Business process, Javascript, Project Management and Administration. Deliver Modern CSM Solutions with ServiceNow. This best-of-both-worlds approach capitalizes on advanced capabilities from Amazon Connect and. How to Answer: Start by explaining your coding standards, such as clearly commenting your code and consistently following naming conventions. Increase productivity Solve issues faster with everything you need in one place. The last thing an employee or customer wants to do in the wee hours is navigate your robust knowledge. See moreServiceNow Customer Success Manager (CSM) Interview Questions. Experience a live, in-depth demo. November 17, 2020 To make the most of these massive streams of information, TAPCO’s leadership partnered with ServiceNow to pilot Connected Operations, a new product that. Cons: ServiceNow's easy of customization can also be its achilles heel. Get the right Servicenow csm developer job with company ratings & salaries. Impact Accelerate ROI and amplify your expertise. Developer Build, test, and deploy applications. Know view! The all usage for recruiting for ServiceNow takes regarding three to four weeks. ServiceNow Customer Service Management (CSM) is a solution for customer service and service operations units that helps organizations to move from traditional means of delivering customer service by expanding its manual capabilities with self-service, automation and collaborative end-to-end customer service experience. ServiceNow integration interview questions often focus on your expertise in connecting ServiceNow with other systems and APIs, so understanding REST and SOAP integration methods. 94 Servicenow csm developer jobs in United States. Since the program started, we have seen an:. Documentation Find detailed information about ServiceNow products, apps, features, and releases. For ServiceNow technical interviews, dive deep into topics like platform architecture, data modeling, and performance optimization to. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. The Common Service Data Model (CSDM) is a standard and common set of service-related definitions that will enable and support genuine service level reporting while offering prescriptive guidance on service modeling within the CMDB across our products and platform. With ServiceNow CSM. Performance Metrics. This test brings convenience to your. All aspects of IT Services can potentially live in the ServiceNow ecosystem of modules, and thus, it gives us a complete view of services and resources. Learn How. Select a ServiceNow partner who understands your business and is certified. Questions were sporadic depending on perspective of the person and department. Customer Central gives them a time-sequenced view of the customer by channel or across channelsAdditionally, ServiceNow CSM can be used to automate processes and ensure that customer inquiries are handled promptly and effectively. Developer Build, test, and deploy applications. Service scope. Connect teams to boost efficiency. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Watch bite-sized videos instantly. - ServiceNow Technical Consultant/Developer Little Rock, AR, 08/2019 - Current. Transform your business with a single, unifying platform for digital business. Q2: Explain the key components of ServiceNow. Businesses looking to reduce cost—and drive growth—work with ServiceNow, the intelligent platform for digital transformation. ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences. People are the source of knowledge. . Posted in CSM articles. . Demo CSM. From workspaces, agents handle customer interactions from any channel. ServiceNow CSM focuses. ServiceNow is very flexible and it can also be implemented in a private cloud. Instantly handle common customer requests CSM offers two options for self-service. CXM software allows businesses to measure and improve the way they. You should review the response options and select the. Here are five reasons to consider pursuing ServiceNow training and certification: 1. ServiceNow engagement manager ServiceNow Professional Services provides a rapid path to success and ongoing value for customers. Reduce customer effort and improve your bottom line. Make your organization more agile from end to end, with flexibility and security at scale. 7 ★. Link end-to-end digital workflows to popular business apps with ready-made Integration Hub spokes. Listen to both sides: I gather information from both the customer and the team member involved to get a full understanding of. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. 4 benefits of combining ITSM and ITOM. $66K - $97K (Glassdoor est. Discover Solution Watch Video. Experience a live, in-depth demo. ServiceNow Cloud Call Center combines Amazon Connect, Lex, Transcribe, Comprehend and other natural language AI technologies, with workflows and customer service capabilities from ServiceNow CSM. The client is a global leader in integrated packaging and print brand development products and services. Learn More. The solution is likely to be an annual contract value (ACV) business worth $1. DOWNLOAD EBOOK. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable. All rights reserved. With. Data and analytics are now built into our global, harmonized processes. Demonstrate your knowledge clearly – While asked about your expertise or when describing the skills listed on your résumé during the interview, be honest in. ServiceNow defines CSM as a coordinated effort among customers, customer service, and other groups to provide assistance and solve problems. Additionally, ServiceNow CSM allows to address issues proactively, to automate common requests, to enhance self-service capabilities and many more. We have categorized Agile Interview Questions - 2023 (Updated) into 4 levels they are: For Freshers. Through a combination of lecture, group discussions, lab work, and simulated environment,. The product is easy to use and extremely flexible. Sr. 1 Boostworkplaceteamproductivitywithasimplecasemanagementexperience Workplacefulfillerscommonlyfindthemselvesboggeddownbyrepetitive,low-impactcasesJob Description Role: ServiceNow Developer (ITSM, ITAM, ITOM, CSM) Experience: Senior Software Engineer 3+ years Onsite Location : Dallas County, Texas, Atlanta, Georgia, New Jersey PDI they. As a Customer Service Manager, handling conflicts between customers and other team members is a critical part of my job. The result: richer voice experiences. Unlike CRM(Customer Relationship Management) which is limited to customer engagement, ServiceNow Customer Service Management (CSM) operates by Connecting the right people, systems and workflows. Have you worked on report. This section contains Automated Test Framework (ATF) Questions of ServiceNow. Collison and Ryder Company (C&R) has been experiencing declining market conditions for its sportswear division. July 22, 2021. The person taking the exam reviews the response options and selects the most correct answer to the question. "ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. Compare. Manage core Customer Service data such as Case, Accounts, Contacts, Contact. All rights reserved. First, an out-of-the-box customer serviceThe result is customer service that is effortless, connected, and proactive. The ServiceNow Certified Implementation Specialist Exam is available to ServiceNow employees and ServiceNow partners. ServiceNow CIS-Customer Service Management (CSM) is a module within the ServiceNow platform that helps organizations streamline and improve their customer service operations. ServiceNow <p>Customer Service Management (CSM) Fundamentals is offered as a 3-day instructor-led course and a self-paced on-demand course available at any time from any device. If a match is found with the coalesce field, the current record will be updated with new information imported. This use case leverages both tables. Customer Service Management (CSM) includes powerful platform capabilities so you can resolve issues quickly and simplify the customer experience. Customer Service Management (CSM) is described by ServiceNow as a joint response between customers, customer service, and other groups to offer assistance and address problems. overall we are having very good Experience with. Data Security. IT Business Management: ServiceNow is a single enterprise software that helps. Automation tools, such as robotic process automation (RPA) software, can be integrated with ServiceNow CSM to automate repetitive tasks, such as data entry or email responses. A2: Key components of ServiceNow include: User Interface (UI): Provides a user-friendly interface for accessing. Become a Certified Implementation Specialist. Integrations combine rich customer and employee insights with digital workflows, empowering organizations to act quickly and deliver more meaningful service experiences. Not a registered user yet? It only takes a few seconds to create an account. Accessible Knowledge articles help your customers solve. This integration is excellent for companies where providing customer assistance is a must with giving them products or services. Automate processes from the front office to the back. Be sure to end your answer with a POSITIVE result for the greatest impact! CSM INTERVIEW TIP #3Service Model Foundation in ServiceNow Customer Service Management Organizations in every industry are looking for ways to reduce costs and remain. Sep 25, 2022. — March 22, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now Platform Utah release . ServiceNow has been named a leader for its Customer Service Management (CSM) solution for the second straight year. CXM software allows businesses to measure and improve the way they. Try ServiceNow CIS-CSM Dumps PDF Demo 2023. Platform Architects call on insight they’ve gained in successful ServiceNow projects to help you make the right technical decisions today that will deliver the business outcomes you want. What kind of questions were you asked in your interview and is there anything you wish you’d. What does ServiceNow’s Integration Hub imply? Integrate external platforms with ServiceNow via common protocols such as APIs, JDBC, PowerShell, or common line. Monitor services to identify problems and notify impacted customers. Although I specialize in IT for IT (aka working with technical consultants in a B2B scenario vs. View Answers (1) Q4. ServiceNow is a web-based software that helps in managing the operations of an enterprise. Plan and execute ServiceNow upgrades with minimum disruptions. Record triggers Use record triggers to start a flow when a record. Be aggressive or act in a superior, conceited or overbearing way. Common Service Data Model (CSDM) Assessment– Advanced Guidance to assess and improve the CSDM framework Overview CSDM Assessment provides ImpactServiceNow CSM: The rise of ServiceNow CSM can be attributed to its ability to transcend departmental boundaries. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning. First, an out-of-the-box customer service The result is customer service that is effortless, connected, and proactive. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. Next are the three playing of the interview process per ServiceNow. ServiceNow Customer Service Management (CSM) begins with helping businesses streamline and personalize the service management processes. 04-21-2022 10:44:27 AM. Personnel File Correct Answer: D9 ServiceNow CSM Best Practices to Modernize Customer Experience in 2023! Nine ServiceNow CSM best practices that can be helpful in optimizing your customer experience are as follows: 1. CSM helps identify and predict trends to drive actionable improvements and automate resolutions for the most frequently recurring problems. Partner Grow your business with promotions, news, and marketing tools for partners. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. One shouldn’t get the impression that ServiceNow does not simplify customer services at all. Store Download certified apps and integrations that complement ServiceNow. So, if you know the issues that are most likely to come up during the CIS-Field Service Management interview, you’ll be ready to talk about them. Download the solution brief to get an overview of ServiceNow ITSM features, benefits, and use cases. While ITSM is focused on managing IT services within an. When responding to situational or behavioural CSM interview questions, be sure to use the STAR method for structuring your answers. It is a critical business metric, and leadership should ensure that a. By utilizing ServiceNow CSM, businesses can ensure that customers receive timely and satisfactory responses to their complaints and issues. ServiceNow Administrator Developer Real interview || #servicenow #interviewThis interview is for up to 3 years experience candidate to touch how the question. Customer service software is a term used to describe the tools and platforms businesses use to better manage and improve the customer experience. IT Service Management (ITSM)-The ServiceNow IT Service Management solution provides scalable workflows to manage and deliver IT services to your users. Customer service software is a term used to describe the tools and platforms businesses use to better manage and improve the customer experience. Our free one-day event kicks off in October. CSM helps identify and predict trends to drive actionable improvements and automate resolutions for the most frequently recurring problems. Each time we do a live ServiceNow demo for ITSM or CSM, we gather up the questions attendees asked and include them in this blog. We are conducting a study to evaluate the ServiceNow CSM Portal Setup experience by measuring the tasks an Administrator must perform while configuring an out-of-the-box CSM Portal and customising it to their. " "Great for customer service and management, serves the integral purpose of ensuring that user requests are categorised and prioritised appropriately, great for customer. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. 401 (k) with company match. This course is designed for system administrators, implementers, developers, and application specialists responsible for configuring and managing. Unlike the traditional add-on process of knowledge engineering, KCS is designed to be an integral part of day-to-day operations. This 2‑Day class covers common technical aspects of an implementation as well as processes to effectively manage an implementation. How search works: Punctuation and capital letters are ignored. Deliver AI-powered self-service for common requests. 3. — December 15, 2021 – ServiceNow. All rights reserved. Overcome Exam Challenges with Pass4Success ServiceNow CIS-CSM Exam Questions. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Thinking about the role of self-service is one of the most important aspects of my job. Developer Build, test, and deploy applications Documentation Find detailed information. ServiceNow is transforming Customer Service into a Team Sport. ServiceNow is a robust platform that offers both Customer Service Management (CSM) and IT Service Management (ITSM) modules. Problem Solving Skills: The ability to think critically, creatively, and quickly is crucial for customer service representatives to resolve issues effectively. The ServiceNow solution ServiceNow®Customer Service Management recognizes these barriers to delivering a great agent experience and overcomes them with: CSM Configurable Workspace -One desktop for any interaction–phone, chat, messaging, web forms, etc. At the same time, CSM allows organizations to scale customer operations, handling more issues, cases, and support tasks, without demanding more resources. Features. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or. Become a Certified System Administrator. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. Deliver unmatched customer experiences. Cut through the noise to rapidly identify and remediate the root cause of service issues. A. Predictive Intelligence reduces case resolution time by automaticallyInterview preparation tips for other job seekers - Be confidant. Topic #: 1. Building upon years of experience with the ServiceNow platform, Covestic expertly configures and designs the.