on 16-10-2022 14:35. Hi! The red light has been switched on on my hub for months. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. ) and is out in the open, not near heat or anything. In order to have this rectified, we'd need to. Depending on the age of the hub eventually white light can fail and red becomes default. White power light is on and Ready light is off. With 6 recording tuners, the chances of there being a problem with clashes are vastly reduced. I have tried switching it off for a few hours to let it cool down, that made no difference. on 16-02-2023 20:29. One of the key ways to troubleshoot your connection is by understanding what the different router lights mean. Had my Internet completely drop. This makes it ideal for streaming, gaming, and other. Depending on the age of the hub eventually white light can fail and red becomes default. Some users on the Forums are reporting days to complete for whatever reason. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. 2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty. Red is overheating and magenta modem mode. 168. This includes: The Stream box. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. This’ll only take a few minutes, depending on how many WiFi Pods are connected. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. Hi, My router has a constant red light. Sorry to hear of any concerns the constant red light on your hub may be causing you. you need an engineer to sort it from virgin. The Power Light: This light should be a solid green when the router is powered on. Check that all the cables connect firmly into the TV box and your TV. It means there is an issue with your connections even though the Virgin Hub 4 is on. I logged into my virgin media account by typing in my gateway into internet explorer and then using the password on my router. I have a new virgin 360 remote, it has stopped working, and only just flashes white. The lights on the front panel provide important information about the status of your DVR. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Hub 3 Base LED keep flashing Green light on initial install. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Check it's plugged in. . One blue/red light behind the wireless button on the front panel. 2) Turn off the hub and disconnect any Ethernet cables. Just got a solid white light and nothing would change, resetting etc. A flashing red power light signals that there’s an issue that needs addressing. Options. See moreMeaning of Different LED Lights on Virgin Media Hub Virgin Media offers a range of cost-effective and feature-rich Hubs, including Hub 2, Hub 3, Hub 4, Hub 5, and Hub 5X. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Plug each one into a mains socket and switch on. Thank you for your post and welcome to our community. Options. Green flashing is a firmware update in progress. Hi, sorry my first post…. In response to Jodi_S. 5. Hi I have had the same issue. • Turn the power switch off on the back of the Hub. I checked my router and it has a flashing blue light. 168. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Now, disable both WPS options and click on save. Relocating Virgin. Virgin Media Super Hub 2. 1 ACCEPTED SOLUTION. Also known for its longer name, the Virgin Media 3. Hello, My virgin WiFi Hub 3. Tech Chatter For all digital device, tablet, computer and tech talk. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. . 4Ghz and 5Ghz Wireless networks. Doesn't matter where I plug it, near or far from the router. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. Make sure that the cable is well connected to the splitter. Thanks for posting and welcome to our community 🙂. The do's and don'ts. Neither of the 360 boxes suffer from any issues. My TiVo box tried to run an update. There are two notifications in my VM app: 1. Thanks for that. Also not warm/hot to the touch. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Hi @shirleykitcher1. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. speeds explained. Plug the cables into the Hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi @ol6556 . • Then use the power switch to turn the unit back on. Virgin Media, your CMTS provider, must reset your connection if it is not working. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Keep the community. If it’s not a technical issue you need help with then we’re here to support you on. Flashing lights and nothing further on tv. There are separate lights for the 2. Chatter and natter. It will have no bearing on any other problems, you need to look elsewhere. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. The internet seem about normal. Virgin Media Router Lights Explained Virgin Media routers are equipped with a range of lights that indicate their status and the status of the network connection. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Lights up when your Hub’s turned on, then fl ashes and changes colour during set up. Just joined. Options. When looking for ways to fix an issue, rebooting the device is always the first solution. 1, sign on and put it into modem mode. Please advise. Options. Joining in. In response to feedback that the colours indicating ‘standby’ and ‘on’ were too similar, the colour of the ‘standby’ light on the front of your Virgin TV 360 box is changing from light-blue to red. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. 168. I have tried the pinhole reset. on 19-09-2023 03:59. . . • Turn the power switch off on the back of the Hub. Wifi: Indicates the wifi is on and working. The box should reboot, the power button will turn blue, and it should reset and boot up normally. and tells you of more local issues down to street cab/ postcode level. Thanks for taking the time to contact us via the Community. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. . They change to white when the connection is re-established. I do not work for VM. For £76 a month this shouldn’t be happening. 4 Ghz and 5ghz Virgin networks. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. If nothing shows on there, try calling it in as a fault (free on 150 VM line. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. Alternatives to Super Hub 2 routers. cdias. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. Try a 30 second pinhole reset of the hub with no ethernet connection. The Gamer Lounge. Flashing Green – Booting up. If they say it's already activated then they may be able to book a tech appointment for you. Understanding the TiVo box lights. 1, sign on and put it into modem mode. Checks you can do. Read resolutions for removing the orange light from my hub3 box. It is easy to set up and can be customised to meet your needs, but sometimes there can be problems. So my virgin hub has been working fine for ages but all of a sudden a few days ago the light bar went red instead of white. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. - pressed reset button for 15 seconds. Hi my virgin. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection. Options. My hub 3 seems to have the two green lights maybe 5-6 times a day. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. I have checked the service status in my area and it says no issues. The power-indicator LED on the right, and then the "network connection" warning in the middle. The white power light will come on and the arrows will be flashing amber or red. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Checking the Indicator Lights. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. This process can start again if there’s lots of interference. I've unplugged and restarted many times, but always return to a steady red light. 4. 7 Repeat the process to pair your other Boosters. It hasn't been moved since i've had it (several years. It has five lights which indicate the status of the connection. White power light is on and Internet lights are off. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. • Turn the power switch off on the back of the Hub. viczig. You can call it in on 0345-454-1111 or else wait for the forum team. This may take up to 2 minutes. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. I’ve reset the hub and checked all connections countless times and still nothing. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. It has three LED lights on the front that indicate the current status of the connection. What the lights on the modem mean. I have a Hub 3. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Options. Hi mayshane189. Try our TV troubleshooting tool now. It means there is an issue with your connections even though the Virgin Hub 4 is on. We have a flashing green light, and a solid green WiFi light. When the connection light is flashing red and the power lightWe would like to show you a description here but the site won’t allow us. Sign in . I've been using the Blue Light Card Discount now for a couple of years. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. Luckily everything is currently working. My pictures constantly pixelates on certain and recorded channels too. My pictures constantly pixelates on certain and recorded channels too. A Virgin Media hub’s white light has a special meaning. Tried re booting and still constant red light. I have logged in to the routers settings and nothing looks untoward there. on 06-11-2022 18:30. 0 has got a constant orange light and our internet is working intermittently. I didn't need an engineer to come as I had the. Call equipment activation on 0800 953 9500. 0 and since this morning the power light is permanently red. Amber light on Virgin router means that the router is not connected to the Internet. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Check in 2 places. 22-03-2022 09:31. The router is well ventilated, and it has been in the same place for over five years with no issue. SpeedHi My internet connection went off last night. What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. Sounds like the cable is disconnected either in the Omnibox outside, or at the street cabinet. Hazzle16. Its in router mode. the latency has gotten worse though. on 17-12-2022 17:27. I can get it back by rebooting or doing a factory reset (keeping my recordings) and it. . First installation and flashing green light. The red light light can pop up on a number of occasions. What the lights on the modem mean. By understanding the meaning of these lights, customers can ensure that their connection is working correctly. I had 2 plugs and 2 bulbs in my old property - with no issues. 13 minutes ago. it's possible that your's still needs activating. Hey, Just after some advice. Hi, My virgin WiFi Hub 3. Switch on the power button. On us. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . Now when I got home today I was met with no internet and a Red - 5239893. Claim up to three (if needed) with our WiFi guarantee. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Red. Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. I don't work for Virgin. It should then pulse slowly as it connects to your Hub. V2 modem and 1Gb tips and tricks. Options. I have tried re-setting the Hub and turning it off and on but the red light remains. 0 has got a constant orange light and our internet is working intermittently. Power is on. 1) Access your hub on 192. on 16-02-2023 20:29. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. meaning you can add and drop them with no more commitment. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. 1 ACCEPTED SOLUTION. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. Ive tried disconecting all of the cables and rebooting the device but the - 5280311. Flashing green arrows. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Thank you. In response to feedback that the colours indicating ‘standby’ and ‘on’ were too similar, the colour of the ‘standby’ light on the front of your Virgin TV 360 box is changing from light-blue to red. After that it starts the process over again and reverts back to the green. - pressed reset button for 15 seconds. I have tried to reset it, pressing the tv button with the rewind button. Flashing Red – Updating firmware. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The white power light turns on when the seat is turned on, indicating that the appliance is in use. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. • Switch the hub back on at the power. I have tried a pinhole reset twice now but the light remains orange. shirleykitcher1. Next. Anyone got the same in the area?on 04-06-2023 14:48. White power light is on and Internet lights are flashing. Make sure the power button on the TV box is switched to ‘1’ or ‘on’. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Turn your hub around so you can see where the cables connect into it. SpeedHi. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place. To disable WPS, open the router’s settings on your web browser (192. After it, navigate to the Admin settings and restart your Virgin Box. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. It blinks white when the router establishes a connection. The table below shows the meaning of the lights: Green. on 05-07-2023 11:06. One thing to check is make sure the box is set to fast start or active start. It came on all of a sudden this afternoon and restarting and checking wires hasn’t fixed it. As per the advice from @nodrogd, this will need to be replaced. Hub3 flashing green lights. Hub 3. If it is more "magenta" . Options. all to no avail. Installing . If so have your account and area number handy, and the hub serial number. Ensure that the hub is in an open space and not overheating and reboot it. Hi all, can anyone please let me know all what is included in this bundle, and how much would you expect to pay approx. 0 provides essential information about the device’s power status. The light should turn solid for a moment when you first switch on the WiFi Pod (white). If it's in modem mode then that's normal. Not any SSID’s being broadcasted. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday According to this Link a box with the light flashing in any colour is faulty. If there is no light coming from your device, these are the steps you will need to follow. What Do Lights Mean on Virgin Media? Virgin Media is a leading provider of broadband, television, mobile and landline services in the UK. Wi-Fi is still working. Networking and WiFi. Flashing White – Booting/Connecting. Please follow the below steps. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Options. Didn’t even know the reset button was there. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. Don’t plug the power cable into a plug socket yet. Red light on Hub 3. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Green flashing is a firmware update in progress. Our hub 3 router is displaying a constant orange light and is randomly disconnecting devices from the internet even thought they have a strong WiFi connection. Then I tried switching everything off at the mains but it still comes. ughugh. Tuning in. After it, navigate to the Admin settings and restart your Virgin Box. Stable Red – Cable. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. I've popped you over a private message (purple envelope, right hand corner) to get a few more details so I can arrange an engineer. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. . I am sorry to hear that there is an issue with. Turn the black power switch into the off position. on 16-08-2022 20:39. Note: the red light on the Virgin Media Hub 4 has a. Virgin media hub 3 lights meaning; Virgin Media is one of the leading telephone operators in the UK. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. If you're worried, flick back to router mode, see what. Speeds seem to be fine too. If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. Then find the SSID boxes an type new names in there (Smurf_2 & Smurf_5 - same passwords) - save/apply. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. Looks like it may need changing. Tudor. called customer svc who are sending a pod. There's no official status of an orange light on the Hub 3. After it, click on the WPS. Dave. 1) Access your hub on 192. Please look out for the purple envelope in the top right of your screen. Any attempt to reset or hard reset it have failed and. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. Choose an option below to help you make the most of your new service. MY virgin 360 TV box stopped working had a red light on it then orange and wouldn't go beyond welcome page tried all suggestions and none worked THEN I changed the batteries in the remote control and it worked straight away thought I'd post this to see if it helped anyone out who has the. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. We are reusing his Virgin hub 3. Options. Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. Regards, KainMy services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. • Switch the hub back on at the power. 0 Kudos. Had my Internet completely drop. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. I have: - turned it on and off at the wall. Unfortunately no issues with broadband in my area according to this. This can happen after a software upgrade. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). on 16-06-2023 11:32. You need to move your Pod nearer to the Hub so it can resync, and move it back. Orange LED is ok. Red light on hub 3. Virgin Media. Thanks. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. But in most cases, a green light will mean something else depending on which light is green. Flashing White – Connecting to Virgin Media network. It’s like a. Now, navigate to the Advanced Settings, then click on Wireless. One issue that is commonly encountered is a flashing Virgin Media box. Solid Red – Internet connectivity issue. Ethernet: Indicates the connection to the modem is working. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. It could be that there is an interruption in the connection, a fault in the line, or a problem with the box itself. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. . I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. Red Light. Good morning, My virgin WiFi Hub 3. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. The green light might be flashing because of a faulty link. Good morning, My virgin WiFi Hub 3. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. No Virgin Hub 3 Lights on at all. One of them has a red light, the other has an orange (amber) light. on 05-11-2022 12:12. Power Light: This light will be blue when the box is switched on. Why is my Virgin Media light orange? There is a light on the Hub 3. User reports indicate no current problems at Virgin Media. No downtime reported in our area either. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. 02-02-2023 02:25 - edited 02-02-2023 02:25. • Switch the hub back on at the power. The code C233 is a specific code used by Virgin Telco.