on 05-09-2023 20:36. 1 ACCEPTED SOLUTION. Second, you'll likely need a manned installation for your VM services. Hi there. There were many cable companies that originally built the networks in the early 1990s. Speed. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. No wall socket to connect. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Just had self installation delivered, have no wall socket just two cables from the wall. 0 Kudos. Turn on your TV and get connected. You might like to try giving full details here first to get some advice. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. We can certainly get a move of the equipment. These are the parts I could find, they were screwed into the end on the coaxial cable. on 15-04-2023 16:54. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Available with M50 broadband or faster. We can certainly work to get an engineer booked in to get this installed. No virgin wall socket in my house. This is usually a plastic wall box that. Tudor. Buy Multimedia Sockets at Screwfix. The metal box in photo 3 looks like a likely contender. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. Account - Cable. We can certainly get an engineer visit booked for you to come and install things. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Back a step. We have tried plugging it into the only box we found it would fit but no luck. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Reduces the number of required wall sockets. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. There are two empty wall sockets but the cable doesn’t fit into either. 3. What to expect with broadband installation. So yes, following many takeovers, this is now your Virgin Media connection. Well I can't seem to find anything like that and the closest thing I can find is a. Good luck . I was told when purchasing the broadband package that fi. Subscribe to RSS Feed; Mark Topic as New;. on 27-01-2023 17:22. Virgin Fibre Areas only. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have only got one rectangular shaped white socket. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. Turn on and start the hub. Pop the power cable into a nearby plug socket, and turn it on. How about using a 10m RJ11 to RJ11 telephone cable. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. 15 March 2021 at 12:49PM. The new cables from your Quick Start kit will be push fit. It allows your computer to send information along your network. I was never asked if I had a wall box. It is likely you will be waiting a few days. Virgin Media FTTP. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I cannot find a Virgin wall socket within my flat. Can't get through to anybody for help! 0. My previous sky microfilter attached here. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Hi there. I am so sorry to hear that you seem to be missing a wall socket in the home. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. . Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. com email address to different Virgin account. Don’t plug the power cable into a plug socket yet. The cable going in will be a double “shotgun barrel” type cable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Mobile Your Account. Phone. Being connected to the internet is one of the most important modern essentials in 2022,. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Email. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I am going to cancel. Virgin Media Community. Broadband. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Subscribe to RSS Feed; Mark Topic as. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. The other is marked TV, & this is used for TV & Broadband. Had my kit sent to a home we’ve just moved into. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . My VM Router is is my office adjacent to hall. Broadband. These are the parts I could find, they were screwed into the end on the coaxial cable. You need a small spanner to remove this, then push the provided connector over the exposed end. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Turn on your TV and get connected. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. When I proceeded to set up my Hub 3 I quickly realised that. These enter my house via an air brick/vent very close to. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Tudor. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Subscribe to RSS Feed; Mark Topic as New. I'm a Very Insightful Person, I'm here to share knowledge. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. can someone contact me about moving a TV point please. 3K; 6. Connections to Virgin Media equipment are clearly marked in both cases. 6. Solved: My broadband just arrived today. 0 Kudos. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. on 14-09-2022 12:00. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. A Ti-Vo was installed in one of the upstairs bedrooms. Options. 1. The other is marked TV, & this is used for TV & Broadband. All the wall sockets I can see are for BT. Could an engineer be arranged to install please as my account is due to go live today. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. If digging / drilling / new external & internal cables are required the. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin supplies Broadband using DOCSIS technology. Speed. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Networking and WiFi. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . 1 ACCEPTED SOLUTION. 1 ACCEPTED SOLUTION. No vm wall socket. My Virgin Media App. 0 Kudos. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Stay safe online. log into hub3 - 192. I’ve received my QuickStart package to find I do not have a compatible wall socket. Stay safe online. Everything is converted to specialised triple screened coaxial cable. I just found a box in the closet which has a cable indicated as CABELCON 4. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Chatter and natter. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. cable from wall. When I proceeded to set up my Hub 3 I quickly realised that. Virgin Media Wall Socket. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. on 05-04-2023 09:20. Call the pre-installation and delivery team on 0800 052 1734. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. These are the parts I could find, they were screwed into the end on the coaxial cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. That is the correct fitting, it should push on unless its too loose inside the large housing. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. My Virgin Media App. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. AnthonyRaw1986. 12-10-2022 18:51 - edited 12-10-2022 18:59. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. I've also got an old NTL phone socket so. Community; Volt. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Occasionally only a very short stub of wire is left behind often hidden within. Not had any success calling. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. QuickStart, set up and connections. QuickStart, set up and connections. All forum topics; Previous topic; Next. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Entertain me; Broadband Deals. Home Phone. Security matters. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. TV. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. But the metal isolator box looks like it might be the wrong way around. 3 weeks ago. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. Hi, Iv just received my new broadband. YNAB enthusiast and extreme coupon-er. Wall Socket. Even sitting in the room above the router, the WiFi was dreadful. Entertain me; Broadband Deals. Get the Hub ready by connecting the wires. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 1 ACCEPTED SOLUTION. Explain what needs to be done and book an engineer visit. 4. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Hello, my isolator cable does not fit into the virgin media wall socket. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. Raised Rounded Profile. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. We have a virgin media wall. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. No wall socket to connect. You dont need a new router just for the test the Computer will connect directly. Turn on and start the Box. Broadband wall socket. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. but I believe if the system has allowed self install VM has been installed in the past . I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Tudor. Volt. Browse Virgin Media Virgin Media Community. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. No Virgin Media wall socket on 16-10-2022 22:48. Networking and WiFi. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. However, I do not have any of the specified wall sockets available. If no. If possible, I would like to get rid of this rather ugly white. I don't longer work there. Wall sockets and no connection. 1. QuickStart, set up and connections. However the wall socket doesn’t have the correct connection for the cable with the hub. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Tried looking but can't see a way to book an engineer for this? Thanks. 12-10-2022 18:51 - edited 12-10-2022 18:59. Plug the cables into the hub. 5K. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. In response to Jonny-M. However, there is no Virgin Media Wall socket in my house. Push the red label end of the white cable, into the wall socket. Hi, Having difficulty installing our new broadband. Damaged Wall socket. Hi, I wanted to move my router from downstairs to upstairs. signed up and was given the option of self installation. (I did this video to help/guide new engineer as I did not find any for my self when I started. Virgin TV 360. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Tudor There are 10 types of people: those who understand binary and those who don't and F. Please help - 5208212. Options. No virgin media wall socket. Some older sockets may have NTL or Telewest written on them. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. I've just received my virgin broadband kit, with self set up. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Getting Connected with Virgin Media is easy when you have a wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. But I have no Virgin Media Wall socket in my - 5383603. Virgin Media;. If you're happy for us to get this booked. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. Koda. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Solved: Previously, I had BT connection so I need a wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. SpeedPlaced an order and the lady said we were eligible for quick start self installation. VM BB TV Landline. I have tried to contact vm but I don’t have a landline number so they w. Could an engineer be arranged to install please as my account is due to go live today. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Save £105. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Package arrive today and realized I don't have a VM wall socket to. Account - Mobile. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Don’t plug the power cable into a wall socket just yet. Subscribe to RSS Feed;. Thank you. There should be a screw F socket on the bottom where the cable is now just pushed onto. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Trace any cables coming out of it and check the ends of them. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Admittedly these will make more sense if you already have a basic. Dave. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There are multiple different branded wall boxes inside our flat but none. Back a step Step 3 Plug into the. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. It is surface clipped usually. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have been given other details for the account such as the account number/area code and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Only there is ethernet port which is also not completely fitting. I have received my quick start-up kit. Just joined. It has two outputs on the left of the wall box. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Sign in . One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The first thing is to start making alternative arrangements for your internet connectivity. I've got 2 wall sockets that I think are likely. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. The pre-install team number is 0800 052 1734. @Briannahsarah wrote: Here is a photo. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Any help please?Virgin media wall socket in an unusable place. There must have been a previous installation or you would not have been offered a self install. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). on 07-09-2022 19:28. . Plug into the wall socket. • Using your TV remote push the Input, AV or Source button. Broadband. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Virgin TV 360. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Reply. Hi. Wish this was made clearer when. . Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. Can I have engineer visit and setup it? Thanks. both appear. I’ve just received my quick start package. Tudor. Options. Most QuickStart kits have just 6 cables, connectors and powerlines to.