Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. Open an internet browser and type in the Virgin Media IP address: 192. 1. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. vpn latency when working from home. I'm trying to use the hub 5 in router mode for the first time. An extra 2GB of mobile data if you have broadband issues. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Latency is the amount of time used by data to reach its destination and come back. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. However the TB. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. The UK's largest independent broadband news and information site. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. Only the last couple months have I noted an issue. Broadband. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. 0 devices and can cover the M125 to M600 services. The generated date is when coverage was at the figures quoted. My latency is very high and - 5173339. Acquired Downstream Channel (Hz). This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. 397 ms. My latency in game varies from around 200 up to 800, and. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. This results in it being unusable for latency sensitive applications such as gaming. 3. Modem is still rubbish, but if used in modem mode there are no latency spikes. 9. cpl and hit Enter. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Hi @buchosmambo 👋. 1 Kudo Reply. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. 8. Choose your location to check coverage speeds in your area. Options. Open a web browser and go to 192. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. on 12-06-2022 21:57. Tuning in. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. Hi, I've been experiencing very high latency recently across all games and devices. Morning Had Virgin broadband installed last week, everything seems to work fine except my sons PS5 which has major connection issues. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. If any additional information is need I'll happily provide it. I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. No one called me back and said I had to wait 1. Mobile Your Account. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. 60 to £33. Rang up virgin media loads of times but they don’t want to know. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. You’ll currently pay £45 per month for Gig1. 00. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. Network lag happens for a few reasons, namely distance and congestion. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. All its engineers are on our doorstep here in Essex. just general stuff. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. 0. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. BQM: Downstream bonded cha. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. I seem to be getting massive latency issues and speed issues I'm on 350mb. 12-month minimum term. Well, we don’t think that’s right. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. We hope to have this fixed by: 00:00 . Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. Running test via Thinkbroadband high latency spikes and packet loss. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. packet loss. I was wondering if the Hub 3. 168. Broadband only plans with FREE setup, prices from £28. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. on 31-10-2022 21:35. Slightly disappointed that an old Hib 3 router was installed. 95 a month Save £10 a month for 12 months. For the past few days I've been having issues with packet drops and high latency spikes. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. Simply test your broadband service, and if we find an issue we can help with a fix online. 603 for their Hub 3. 1. . Hi, I've been experiencing very high latency recently across all games and devices. ID: Best wishes, the Virgin Media Team. I upgraded to a 500 mb/s contract and got a hub - 5262735. I have run some diagnostics from here, I can't see any outages from utilisation. Upgrading from 600 to 1gb won't improve latency as it. If you deny all traffic, by default, that also denies SSH. Hoping a virgin team member will see this and send an engineer out to fix the issue. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Had a new Virgin installation at my new house back in Feb. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. For the test to the Hub, expect to see a result. risc19. I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. on 21-11-2022 16:36. internet issues in B11 3AY. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. 0 Downstream channels. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. 1 GB/s download according to Samknows). Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. In response to Zoie_P. In the search box, type ncpa. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. on 23-03-2023 13:07. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Like many users on here, I have been experiencing high latency spikes on my connection. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. It's the latency that's causing the issues. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. over RFoG, then this is less of an issue. From a system check ran, you have got an SNR issue (signal to noise ratio). my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. Optimise your display with auto low latency mode: Check your settings. I know the sky was in a different socket (e. 50p/m for 362Mbps speeds, £40. 65. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. 82. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. 4. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. CityFibre is now live in my area (Leicester, LE5) and from the list of available isp's I've honed in on two: Giganet and Zen. It appears to be a due to a routing choice which appears to go via US servers. Periodically I have some kind of high ping problem:ping 8. 28. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). 1. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. 82. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Switch off your Gigacube and take out the SIM card. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. which increase the cost of broadband contracts by the. Tap the results to find out more about the issues, and when we expect them to be fixed. 5 5120 64 qam 4 4 43100000 38. Virgin Media issues statement on latency issues - UPDATED. I have tried various DNS all with. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. Fast forward 2 months and I’ve had. Bandwidth is the amount of data you can send and receive in one second. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. Static ip Address Cost. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. Virgin Media Outage Update - Description: Service update. Trouble is that will affect the other. Patiently looking forward to a FTTP choice in my area. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Rated 4. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Looking at your broadband quality monitor graph your broadband performance is excellent. Click on the “> Check router status” button. (I know that VM only. 1 , Virgin Media , Wireless. 1. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. 20-30ms (or up to 50ms) is low latency, so it is considered good. Day by day my latency gets worse and worse. 24-02-2023. 4 from 5 bands with different names and I left the same default unchanged. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. If the router is too far away and there are no cables at your place of residence, a. 9 out of the 30 customers on that specific cabinet were due a repull. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. I’m now getting normal speeds and latency. 1. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. This can be replicated via WiFi. The terms “bandwidth” and “latency” describe an amount. . Sadly - 5243564. 7 Mbps (mean 119. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. It appears to be a due to a routing choice which appears to go via US servers. The only fix I've found for this is to limit my upload speed. Let us know. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Unbearable latency, lag spikes & packet loss for 1. Yes, similar BQM for me and the main Belfast switch,. . Got a response from virgin media about a complaint I made. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. 168. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. 174. 1. within Virgin's). In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. a week ago - last edited a week ago. . Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. I was previously on M200 but have upgraded to M500. 1) 5. When you download anything – even just a web page – you are sending a request to a remote server. We're carrying out some final checks to confirm this. I am connected to my router via Ethernet cable and have never experienced any issues up until now. Sometimes bandwidth gets. Speed Test: The speeds are fine but upload latency is really high from previous tests. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Joining in. We're talking a few hundred pounds per month, plus anything from £500-£1,500 for installation. When you place your order, we'll let you know. Rebooting. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. 20) and the Hub3 was not powerful enough so we would likely require a better router. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. I wa. I've tried resetting the router and it hasn't changed anything. @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. Simply test your broadband service, and if we find an issue we can help with a fix online. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. Please help. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. . Many people reporting issues in this area (service checker says no problems 🙄 ). However. Which to my. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. BQM graphs of the last 3 days. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). . 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). After the problems started I began to run the broadband quality monitor from think broadband as I have seen. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. 1. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. This is causing problems in games but also causing stuttering and drop outs when doing video calls. CB22. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. Channel Frequency (Hz) Power (dBmV) SNR (dB). 1 GB/s download according to Samknows). If it is still poor, change primary DNS to 8. Upload speed and latency isn’t. nothing major - xbox, laptop, phones, Alexa etc. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. I'm sorry to hear about the poor experience you are having with the broadband connection. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. I have checked the system today and no issues are showing. 5. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . . Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. . TV via Freeview and smart TV apps. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. When the speed of the two devices differs. Buffering broadband. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Well-informed. 30pm to be told we have an 'outage' in our area, which is causing performance problems. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. I have contacted Virgin Media on two occasions now, both I was told to pin reset the Hub 5 and they will send 'signals' to fix the issue. Yeah I recently found that out about docsis. HWLewis1080. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. Virgin Media Ireland provides answers to all your slow speeds questions here. There are a few common causes of high broadband latency. As I work remotely and present. Broadband, Phone & TV bundles from £31. 1 or 1. My goal is to reduce latency and jitter such that the delay and buffering on a real. This makes it difficult for WFH during the day and gaming in the evening. SpeedRe: Super Hub 3 Latency Issues 350M. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. 0. High Latency In Every Game. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. 1, test out how it performs. Issues with latency . 4 / 5 based on 675 reviews. . 1) 5. Right now the following benefits of FTTP over Virgin Media/HFC. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). I have a Hub 3 hard wired to pc and new PS5. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. For some reason I am experience major latency/ping issues. The engineer which came out found no issues but suggested we had too many devices (approx. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. 8 (Google DNS) or 208. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. A modem reboot fixed this. David Samuel Robbins / Getty Images. 65. My friends who are on virgin in same city don’t get it. We have the 350mb package and speed isn't actually an issue, its latency. Follow these steps: 1. Appreciate the assistance. 8 and secondary to 9. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Rebooting the hub usually starts the BQM recording again. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. latency with 100% packet loss is far from a usable service. Teams call constantly freeze, Jitter and Latency very high from Hub. 222 (OpenDNS) is normal at 8-15ms. Packet loss is where some bits of information are lost. 0. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. e. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. Now, under Network Connections, go to your WiFi, right-click on it, and select Properties. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. Nothing has changed in performance. QuickStart, set up and connections. If you don’t want to run a test right now, just read our. Rebooting. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Booking an engineer is easy with Virgin Media. Day by day my latency gets worse and worse. 8. You should setup a BQM here- This will keep track of. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. 2 wired + 2 wifi. . Refresh data. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. Please monitor the connection after this time and report back if any issues, we'll be happy to help. I've als. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. . Sorry to hear of the broadband issues. Current VM broadband only customer. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. 0. Rang up virgin media loads of times but they don’t - 5211531 - 2. Open a web browser and go to 192. Hey @J4cko,. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. Select ‘Virgin Mobile Home Internet’ . We would like to show you a description here but the site won’t allow us. The wired speed tests that virgin technicians do themselves m.