Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi, I recently moved to this house and placed an order for VM broadband which I received today. SpeedVirgin media wall socket for broadband is not what js shown on the installation guide. £ 9. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. How do I book an engineer to come out - 5345632. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. 0 Kudos Reply. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. B&Q are running low on these however. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. You need something called a barrel to connect the two. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. . Hi all, when I signed up for Virgin Media, it said the service was available at my house. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. The closest I could find was this, which. But I have no Virgin Media Wall socket in my house. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. My Virgin Media App. When you place your order, we'll let you know. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Quickstart is the quickest and easiest way to setup our services. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. All the wall sockets I can see are for BT. Re: No wall socket. The wall socket I have within my home does not appear to be working. Virgin Media Wall Socket. Thanks for posting, welcome both to the community and also Virgin Media. Get the Hub ready by connecting the wires. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We would like to show you a description here but the site won’t allow us. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Plugging your virgin media router into an extension lead is fine. Dave. We would like to show you a description here but the site won’t allow us. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. It also protects the network from 240 volts being fed to it by faulty TVs in your home. 2. Getting Connected with Virgin Media is easy when you have a wall socket. I don't longer work there. Mark as New;We would like to show you a description here but the site won’t allow us. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Most QuickStart kits have just 6 cables, connectors and powerlines to. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Hi mariz2198, thanks for posting and welcome to our community. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Thanks for posting, welcome both to the community and also Virgin Media. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Summary of Contents for Virgin Media Virgin TV V6. Both of these cables have then been drilled through the wall and into the spare bedroom. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. Options. 0 Kudos Reply. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I can only find the TV socket. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Answered! Go to Answer. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. Everything you need is posted to you. The box and cables may have been removed by the previous occupiers. Virgin Mobile. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. on 18-05-2022 19:55. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The box and cables may have been removed by the previous occupiers. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 84K; Tudor. Praying the white is the virgin one. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Crazy! They must be made of money. Forum; Apps. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. AnthonyRaw1986. socket. There are two outputs from here (the two connectors that are close together on the white box). I found this which seems - 5282154 - 2. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Re: My house wall socket that cannot fit to VM hub. I'm very sorry for any issues you've had in speaking with the team. Thank you for your post. No virgin media wall socket. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. No internet, unfortunately. 2. 01-02-2023 10:59 - edited 01-02-2023 11:00. However, I do not have any of the specified wall sockets available. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. We would like to show you a description here but the site won’t allow us. I was sent the pack as. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Once connected it directly to a hub, a little bit loose, but then interne. Home Phone. Plugging your virgin media router into an extension lead is fine. I received a box to quick start with VM but there is no wall socket in my flat. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. When you 'page' the handsets, all of the cordless handsets should ring. The wall box may be branded with the logos of an old cable TV company (not VM). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Learn more. 0. Step 1. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Chris. I have the new one as. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Hi there I moved house with my family and we wanted to move to Virgin Media. nor can I find a external brown box. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm sorry to hear about the missing wall socket. on 15-02-2022 10:03. I have my original wall box still that has the CableTel logo. on 05-02-2023 19:03. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. cable from wall. VM don't use fibre inside the property. No wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: Moving virgin media wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. And on the back of the box. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. 0 Kudos. Urgent: need WiFi ASAP! I ordered a broadband only package. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Don’t plug the power cable into a plug socket yet. I have also checked outside and there is no box either on my property or on my boundary wall. Switched. I'm currently renovating my living room, including the electrics. After 5 days, your old Hub will. 4. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. I have the most. See full list on internetispinfo. I was told when purchasing the broadband package that fibre was available here. 22-12-2022 19:19 - edited 22-12-2022 19:20. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. tion of your internal wall socket. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Failing this. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. The top “capped” one is marked FM & has been disused since cable went digital. self install. But I have no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. A Ti-Vo was installed in one of the upstairs bedrooms. Try the automated service status number 0800 561 0061 to check for any faults in your area. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Sorry to see that you have been having issues with connecting your equipment. • Scroll to the HDMI port you connected the cable to. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. I believe that VM only charge £25 for an engineer. Quick tips on prepping for Virgin Media technician's visit. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Sometimes there is no wall box, just a trailing cable. Is it necessary to plug the cable to socket for having wifi, if so what can I. on 01-12-2022 11:22. A network adapter – you’ll need this for every computer you want to connect. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Got my virgin media self install kit but I don't have a virgin socket. )In this video, I am showing the sta. Look for the omnibox outside and trace the cable inside. Some properties do not have a wall socket, only a cable. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tuning in. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. 1 ACCEPTED SOLUTION. Available with M50 broadband or faster. Tuning in. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Options. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. It should look similar to the integrated wall socket on Picture 3. This is a socket in the wall, will the engin. But I have no Virgin Media Wall socket in my house. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. 3 weeks ago. Or a VM person will sort it for you when they get here in a day ot two. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Wall Socket. Stream from Virgin Media. 2. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Then connect this to the right side port of your Virgin Media wall outlet. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Yes that is a VM phone socket. Account - Mobile. It can take 5 to 10 minutes to restart. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. . Went outside and there appears to be nothing on the other side (maybe removed). Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. we’ve just moved in to our new house. Virgin Media wall socket set up. Image below of the Virgin Media PSU Plug that connects to the coax. 1. -a power cable for the hub's adapter. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Can't find Wall Socket on 18-11-2021 13:36. • Plug the power supply into a mains socket. Virgin media wall socket in an unusable place. Virgin Media. The first thing is to start making alternative arrangements for your internet connectivity. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. . Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. Wall Socket. Q4G8FS Installation Guide Virgin Media 1. Step 2. (and up the wall). Up to 3 WiFi Pods if needed. My Virgin Media App. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. You should see a cable going through the wall and if you trace this inside, you should get the cable. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. However, I do not have any of the specified wall sockets available. Solved No Virgin Media Wall Socket At Installation Community 4832746. VM BB TV Landline. Your "loss of signal" point is a good one. Post a photo of the "wrong" socket please. Hi @bingoman000. Re: I need a wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. I just found a box in the closet which has a cable indicated as CABELCON 4. Back a step. 97K; 1. What do we do? - 5352510. Feb 22, 2022. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. When ordered it didn't say anything about needing a VM wall socket. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. pentagon-shaped device that plugs into a wall socket and has an. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. RedTomato said: I removed my Virgin cable about a month ago. It is likely you will be waiting a few days. wall socket. Wall sockets and no connection. on 12-09-2023 19:31. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. We have the quickstart pack but sadly cannot get broadband set up and working. I wanted to check with people on here before trying to get an engineer in, just. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The other is marked TV, & this is used for TV & Broadband. This is a socket in the wall, will the engineer still be required to. I don't have a virgin media wall socket and this is stressing me out. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. . The port has a screw on threaded head. The Stream remote. No Virgin Media Wall socket . The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. But I have no Virgin Media Wall socket in my house. I don't work for Virgin Media. I would get virgin to do it. TEL1 on the hub should take on your. There is no additional slot. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Image below of the Virgin Media PSU Plug that connects to the coax. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. Thank you. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Not all properties have a socket. Call the pre-installation and delivery team on 0800 052 1734. Apologies for any cabling issues. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Tuning in. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. . Connect the Hub’s power cable with the blue tab. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I need to arrange for an engineer. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. on 02-08-2022 17:40. Manage Your Account. So I’ve tried inserting it to the socket below it instead but it’s not working. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. RedTomato said: I removed my Virgin cable about a month ago. 95 – £ 59. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Stay safe online. Virgin Media M125 Fibre Broadband. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You can choose from a variety of wall socket types, depending on your needs. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We can certainly get an engineer visit booked for you to come and install things. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Account - Mobile. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Follow these simple installation steps for your Virgin Media home phone set up. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. A photo would be helpful if possible. Now to my Issue: I opted for the self-installation ki. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. easy install. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. I'm a Very Insightful Person, I'm here to share knowledge. However, there is no Virgin Media Wall socket in my house. . on 08-02-2023 13:33. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. The other is marked TV, & this is used for TV & Broadband. Old Virgin Media box and poor signal. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You can possibly do this in two ways. Some cordless systems have a paging function (often controlled from a button on the base station). Luckily, most newer computers have one already. 4. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. The previous tenant had virgin - 4955543Re: Wall socket. Don’t plug the power cable into a plug socket yet. 19K; 36; 98; Sofia_B. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP.