timn48. 4 weeks ago. I’m losing the will to live. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Post Reply Preview Exit Preview. Stay safe online. Networking and WiFi. Reply. Forum team are best placed to help and issue has been flagged to them. on 30-05-2023 10:07. Networking and WiFi. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. Hi my child safe is on but no sites are getting blocked. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It'll help to protect any device that's connected. 168. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. 1. . . Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Try both Mac and Windows. Networking and WiFi. The fact you cannot configure VM web safe may be part of the issue. 0 Kudos. What’s more, it’s compatible with all. Staying safe online with Virgin Media Web Safe. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Subscribe to this message's RSS feed. It shows that it is ‘on’ but doesn’t block any websites at all. Security matters. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Networking and WiFi. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. 168. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. It's been on since the start. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. SpeedMethod 2: Flush DNS Cache. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. From his point of view, I understand that he is correct in assuming that. Log in to your Virgin Media account using your email address and. All devices would need to be re-connected to the WiFi. Not good enough. Sign in . Why are so many people having the same problem for so long? It's just shoddy. Virgin Media Staff Options. in Security matters 12-10-2023No there is not; technically not possible. If you’ve got a quick question, you can use our Virtual Assistant service. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Ok, this is getting annoying now. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. 0 for any website I want to block. £8p/m extra or included with Gig1 or Volt. Manage Your Account. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Introducing 1. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. 67. . Thank you for your post and welcome to our community. Abdelmonem. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. If the AS Name does not contain Virgin Media then:. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Regards. Tried to use the radio buttons on websafe. Virgin Media; My Virgin Media; Shop; Help;. There are no guarantees that my advice will work. Security matters. In order to look into this for you further, we'll send you a private message on here. 8. Joining in. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. run the Standard test and confirm the Hostname. Thanks for taking the time to contact us via the Community. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Does the email not work in either web mail or client mail? 0 Kudos Reply. Networking and WiFi. Have not changed anything at our end. 123. I am not on any VPN. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Email not working. Options. Virgin Media Community. . Recently it stopped working (4 weeks ago). I am now making a complaint to OFCOM on their website - suggest you do the same. 1 for Families |. 8. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. My Virgin Media App. Virgin Media Community. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. What do the colours mean? Yellow. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Phone Switchover. TAlmontaser. 0 Kudos. any help would be helpful. Manage Your Account. Log in to your Virgin Media account using your email address and password. The Web Safe function was working properly for the full year that I was. We would like to show you a description here but the site won’t allow us. on 26-08-2022 16:41. None of which worked. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 4. QuickStart, set up and connections. ExpressVPN. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. 'Frustrating' The firm operates several email services including @virginmedia. in Security matters 12-10-2023 No there is not; technically not possible. Virgin Media accepts no. Settings. This has been working for ages without any issues. com nslookup protonvpn. Click here to view more details on content filters from Virgin Media’s Web Safe. 1. 1. 05-04-2023 16:59 - edited 05-04-2023 16:59. Please look out for. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). However, it seems to have stopped since a few days ago. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Whilst Virgin. If you go to is the AS Name reported as Virgin Media?. . Virgin Media; My Virgin Media; Shop; Help;. com nslookup protonvpn. Web Safe requires the use of Virgin Media DNS to work. 1. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. When I attempt to change my websafe settings, the following message comes up. Introducing 1. Hi . Account settings. Up to 3 WiFi Pods if needed. Regards Paul. This is a known issue and our teams are working on a fix. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. 0. FYI Web Safe only works if Virgin Media's DNS is being used. Changing DNS on your device is the best option VM have other DNS 194. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. 1). 8. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. Networking and WiFi. not very safe!! nobile Posts: 574 Forumite. Networking and WiFi. Having problems with Websafe again. Browse Virgin Media Virgin Media Community. Also check the dns settings of your vpn while you're there. None work. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Any ideas? Virgin support is useless! - 5406218. Networking and WiFi. 1 Kudo. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. QuickStart, set up and connections. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Log in to My Virgin Media. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. co. Virgin Media customers can get unlimited online protection. Thank you for the help. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Mobile Your Account. Check that childsafe is enabled on your Virgin Media account. Learn more. Once logged in you will see 2 filters; Virus Safe and Child Safe. Stay safe online. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. 1. I have just had VM broadband installed. It's been on since the start. im currently using an iPhone X pro. It looks like my websafe setting is switched to off. I tried to check the AS name as advised on the forum , here is what I found. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Staying safe online with Virgin Media Web Safe. TAlmontaser. The computers and devices you wish to authorise are set up so that. " This has been the same for 3 days now. . Joining in. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Options. 50 per month. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. . Excludes broadband faults and broadband network outages. I just got a URL from the IT team for the VPN. We would like to show you a description here but the site won’t allow us. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Not able to access websafe_setting page (able to go to update_profile page). com 9. r. Web safe provides ultimate protection when using the internet. No bank or credit card details are required for the trial. Try both Mac and Windows. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. 222. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. I activated it yesterday, & it confirms my settings. Phone. Reply. Unless virgin is specifically blocking the IPs of your. This is my first post here as I normally find a solution to my problems or manage to work them out myself. on 03-11-2022 16:13. I've flagged this with VM before and nothing happened. Hi my child safe is on but no sites are getting blocked. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. I have reset the hub, checked the connections and followed the help promts. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Phone. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. Options. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Here you’ll find all the help you need for Virgin Media related problems and issues. 5. If it was a scam, they will be able to help and protect you from falling victim to fraud. If the problem persist post back here to have issue flagged to the forum team. Sign in . I'm a Very Insightful Person, I'm here to share knowledge. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Virgin Media and you have confirmed Child Safe is on. yesterday | Posted in Security. Welcome to the community and thanks for taking the time to post your issue on the forums. TV on the go. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. Browse Virgin Media Virgin. This was working for me until about August. Speed I’m losing the will to live. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. Security matters. shows connected to Virgin Media Business. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Web safe settings not working. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. I'm having the exact same issue. 0 Kudos Reply. e. -- I'm a Very Insightful Person, I'm here to share kno. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. richard. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Browse Virgin Media Virgin Media Community. Because this blocking is occurring at the network level, it doesn’t rely. Regards - 5395816. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. QuickStart, set up and connections. 100 and 194. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. It is showing as switched on, but nothing is being blocked. It’s easy to turn on. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Here you’ll find all the help you need for Virgin Media related problems and issues. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. However, it seems to have stopped since a few days ago. We would like to show you a description here but the site won’t allow us. We hope to fix this by 8 September at 15:00. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Tried switching off and on, pin hole reset. everything is up to date. Account - Mobile. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Networking and WiFi. 4. Unlike some posts here, I want Child Safe to work. Web Safe will help you block access to web sites known to be infected or to distribute Malware. You’ll pay nothing for 3 months (with no payment details. on 08-02-2023 16:22. . Once logged in, select ‘My apps’ tab’. 8 and/or 1. Yes, you are right, technically Virgin Media could apply any "other" traffic management. And as you needed to choose whether to switch Web Safe. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. on 26-08-2022 16:41. Lee_R. Virgin Phone Switchover. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Virgin Fibre Areas only. The info to report to VM was given above. Problems in the last 24 hours. com, @ntlworld. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. I’m pretty sure I had it turned on in my old house and it was fine. QuickStart, set up and connections. 67. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Enter your credentials and press OK to log into the router settings menu. 1. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. same issue for me as well, seems to be a wider issue than they think it is. timn48. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Options. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. . Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I deleted the forward and recreated it, and it started working again. If it’s not a technical issue you need help with then we’re here to support you on. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. The disaster is that i have called the customer services for. Hi my child safe is on but no sites are getting blocked. Not able to access websafe_setting page (able to go to update_profile page). Reply. For more tips on how to keep your kids safe online, visit Internet Matters. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. 168. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Regards. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. ”. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. on 27-07-2022 14:17. 9. 1. Stay safe online. 8) and CloudFlare (1. Click the big on/off icon to connect. Site was glitchy earlier this afternoon but now seems to be work. 168. Solved: Hi, I can't seem to turn on Web Safe. So you can kick back and enjoy yourself, knowing somebody’s got your. 100 and 194. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Login in the the Virgin Media online account and try the to enable websafe. Hi, my child safe is not working and indeed my AS isn't Virgin. 18-04-2022 18:13 - edited 18-04-2022 18:14. All the domains I tried work fine on Virgin Media. Follow these steps: 1. . Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Virgin media asked me via Twitter to post here to see if someone can sort this out. co. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Every computer on the internet must have a unique. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. Setting up Virgin Media Web Safe. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Virgin Media; My Virgin Media; Shop;. Try a different DNS to confirm access which should bypass VM web safe. Account - Cable. The white l. 1. QuickStart, set up and connections. Open Advanced settings. No there is not; technically not possible.