Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Find ‘Manage your extras’ towards the bottom of the page. Controls & Settings guide. 8) and this will bypass the websafe filter. Login in the the Virgin Media online account and try the to enable websafe. Hello miniotaur. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Select Help & Settings. Nobody in the group will know you have them on mute. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Log in to My Virgin Media. . 140 and not, the expected, 81. Anurag Chawake. But it’s important they do. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Sign into your My BT account online. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. No one in house can send messages , pictures videos etc. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. Select the firewall and tick the following protocol. Apologies for any inconvenience this has caused. com under Blocked Websites. Forum team are best placed to help and issue has been flagged to them. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have tried switching them on and then off multiple times. 1 >> Confirm >> back. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. We would like to show you a description here but the site won’t allow us. * Call costs may vary. 1. Community Natter. 1. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Joining in. I've tried logging out and in again a few times but the result is still the same. Security matters. . If you changed the computer's network settings to use any Public DNS does that re-gain access. - 5375863. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Lee_R. . on 08-02-2023 16:22. He had me change network adapter DNS settings to Google's DNS [Primary 8. Right-click the volume icon and clic k “Open Volume Mixer . Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!Now it doesn’t. 0. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. 168. Go to My Apps. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 1. Broadband & mobile networks. I have confirmed this via phone call with virgin media. Networking and WiFi. Protect your child's phone SMS 4. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. e. Hit ‘settings’. on 09-08-2022 15:00. com, minecraft. Switched On Families Swap and share practical advice with other parents cancel. These tools can be installed across all devices, including mobile phones, computers and consoles. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Manage Your. 0 Kudos Reply. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. When I check the DNS settings on my device it says it’s using the VM DNS servers. Apply the Public DNS to the computer / device / your own Router i. Direct Messaging – Media such as images and videos that are sent via direct message to a user can be scanned for explicit content. Account - Mobile. published Wed 21st Sep 2022 read time 3 min SHARE By Virgin TV Edit It’s never been more important or easy to keep connected and entertained on our devices, be they. Try computers with Cisco’s OpenDNS using 208. Virgin Media Community. Abdelmonem. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Healthcare Professionals. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. I am signed in to My Virgin Media and it. But checking 1. Child safe not working. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. This help content & information General Help Center experience. Tech Chatter. always had child safe on. can only contain alphanumerical characters (a-z, A-Z, 0-9) and the following additional characters !@#&*_. Toggle the Parental Controls switch to ON. Then click on parental controls and then turn it on. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. 0 Kudos Share Reply. 220. It’s free to sign up and has many features. I. Within the app itself, there are two settings that can provide a pointer. Hi thank you fir the reply. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. 220. Enter your PIN. A list of Age Ratings options will appear on the screen. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. 8. We also have Virgin Media Child Safe appon 01-08-2023 13:13. Virgin Media customers can get unlimited online protection. Click on Plan and device. I had not changed my DNS or anything, but the Kindle Fire bypassed it. Web safe provides ultimate protection when using the internet. Switch on Child. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. It is managed from the Virgin Media online account. Open any browser and, in the address bar, type Virgin Media IP address — 192. Web safe provides ultimate protection when using the internet. Chrome Router Smart TV More. Reply. 0. 5. The internet is an amazing place. 220. Add a new username and password. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 4. I am not on any VPN. Subnet prefix length 255. The Gamer Lounge. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. My child safe options are switched off. 67. I am sorry to hear you've been having some issues with WebSafe. 1 Kudo. Once logged in you will see 2 filters; Virus Safe and Child Safe. Switched On Families. 2. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Child safe is stuck off on my account despite it looking like it's active on my settings page. The closest equivalent is under parental controls - block adult websites. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. Apps and technology are changing quickly, and it can be hard for parents to keep up. com under Blocked Websites section and then select Add. Select Set PIN for Payments. Enter your credentials and press OK to log into the router settings menu. all the usualModel : Hardware Version : Firmware Version : ISP : Hi All, First time poster here so please go easy on me :) We have a TPLINK ARCHER c3200 that is connected into a Virgin Media Superhub3 (set to Modem mode). Ask Your Own Computer Question. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. I just want to turn on the standard Child Safe functionality. Account settings ; Welcome to My Virgin Media. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 1. 220. google (disable when using mobile data) 0 Kudos. my subreddits. See where this Helpful Answer was posted. Plug in your Virgin Media router. Tuning in. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. You can also sound alarms and send your location information to others. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. If your cables and volumes are okay, run the audio troubleshooter. They are 8. These tools can be installed across all devices, including mobile phones, computers and consoles. select Save changes and confirm changes are saved as. Due to this, many torrent sites are subject to content blocks. 67. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Hi csmitherman, thanks for the message and welcome back to the forums. Choose “Hardware and Sound” and click on “Troubleshoot audio. Virgin Media and O2 ; Keeping children safe online ;To mute just enter the group chat, tap the name of the group to enter ‘Group Info’ and then ‘Mute’ to toggle how long you want it to be muted for. Just sign in to My Virgin Media and change your settings. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Web Safe requires the use of Virgin Media DNS to work. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. Click the big on/off icon to connect. I’m pretty sure I had it turned on in my old house and it was fine. comThis website uses cookies. TV. I have the same problem as well, I have just checked my online security controls and it's all turned off. 1. Training and events. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. 5. The password criteria posted by Client62 are out of date. Manage Your Account. Bypass Child Safe. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. Contact Action Fraud on 0300 123 2040. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. on 05-01-2023 17:27. --. Child safe not working. try going to if Web Safe is on this site should be blocked. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. My Virgin Media App. I'd like to take a look into this for you. You then can choose a period of time to set for a reminder, say 30 mins or an hour. My Virgin Media app. 162. 0 you will need to use 192. Options. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Bypass Child Safe & Virus Safe. Despite showing as active (slider is "on") I can still access child inappropriate content. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. SEND. on 09-09-2023 11:35. This will allow you to. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Open the YouTube app and click on your username in the top right-hand corner. Hi @Ilgattone . Hit ‘settings’. on 06-05-2023 22:30. If you change the computer's network settings to use any Public DNS that will re-gain full access. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. Web safe provides ultimate protection when using the internet. 220. 1. Click: My Apps. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. My fascination with technology and computers goes back to the days of Windows XP. 222. This includes restricting children from accessing inappropriate or adult content. It's the same for virus safe and child safe. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. See. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. on 11-02-2023 12:31. 1 and it will then ask you for the settings password. com. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Cleanhands50. Best, John_GS. And shown to even younger children. Options. Instead, use Episerver’s caching layer where ever possible. AS Name. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Click on Manage Web Safe. SEND. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Safe and Child Safe turned on by default. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 222 and 208. Let us know if you need anything further, we're always happy to help. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 220. . They come in all shapes and sizes, from stand-alone software to. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Try with OpenDNS using 208. Login to the Virgin Media online account in a web browser. Select Request a PIN. Selecting My apps. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. for all devices. Open the Play Store app and tap the Menu button. Uncheck the ‘Enable Web Safe’ box. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Learn more Have I helped?Options. It also says something about my accounts web settings. Stay safe online. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Virgin Media and O2 ; Keeping children. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. 100). Only chat with people you know in the real. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. type roblox. Stay safe online. Options. A new secure password will be generated for you. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. on 13-06-2022 11:42. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Virgin Media. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. You see a prompt asking if you are sure. Re: Websafe settings no longer having effect. Training and events. on 06-03-2023 16:05. My IP address has been blocked by Virgin Media. Turning on, or off, Child Safe protection based on your. From checking the system, you'll need to log in to your online account - virg. Getting online on any device and staying connected is a breeze when you know what to do. 1. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Account - Cable. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. It's been on since the start. In the ‘Web Safe’ section, select ‘Change Settings’. Switch on Child Safe. 222 and. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. Select the firewall and tick the following protocol. Learn how you can change Web Safe settings to turn Child Safe off. Safe remote learning hub. The computers and devices you wish to authorise are set up so that. 1 ACCEPTED SOLUTION. 222. 222. Primary DNS 194. Logging into the hub 5 router page there's no option to add any sites to block. for all devices. 4. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. resolved IP Address is 185. Please can you look into my settings from your side too. Options. My virgin Mobile account allows you to manage your virgin mobile services. Now select the Lock programmes by Age Rating option. It may take up to 24 hours for the change to be. When prompted, enter the settings. Browse Virgin Media Virgin Media Community. 100 and. 1. 2. 1. Joining in. Thanks, Virgin Media and you have confirmed Child Safe is on. Changing the computer's network settings to use any Public DNS should re-gain full access. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. Child Safe. -- I'm a Very Insightful Person,. We give all our customers a complete, market leading security package called Virgin Media. Stay safe online.