Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Even sitting in the room above the router, the WiFi was dreadful. Select the correct HDMI input for your box. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. RedTomato said: I removed my Virgin cable about a month ago. I can’t find a wall socket anywhere that matches those indicated by virgin. That is the way I want it to stay. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Follow these steps to install your virgin Media Broadband, TV and Phone service. Options. Browse Virgin Media Virgin Media Community. 2. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Security. . At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. What needs to be done is for the new Virgin Media CV21 connection. 2 hours ago. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. Hello, I just moved in my new flat and I received the QuickStart installation package today. DTully. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. This video will show you how to install a Virgin Media extension cable. Your telephone service from any of the UK Service Providers, other than Virgin. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. Plug into the Hub. Switched. Summary of Contents for Virgin Media Virgin TV V6. Pay £75-£99 for Virgin Media to do it. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. OR. I’ve got. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Solved: Hi - I need the Broadband wall socket and telephone socket moved. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. . Best of all, for many, it’s a free upgrade. Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Buy the appropriate extension cable. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. i. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. A Ti-Vo was installed in one of the upstairs bedrooms. See the section. Switched On Families. Business, Economics, and Finance. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. The other is marked TV, & this is used for TV & Broadband. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Some technicians just take the easiest route for an install not where the customer wants it. Connect a pair into pins A & B. The one thats on the bottom is the one you need for Virgin. Re: Moving virgin media wall socket. Quickstart is the quickest and easiest way to setup our services. You may need to use the. the street is enabled for the service. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. £ 9. 11ax), improved security (e. into the Virgin Media socket on your wall. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. ) The hub will be in here too 3. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. See where this Helpful Answer was posted. If you can get Quickstart, you can choose one of two delivery options. I also have this other dual cable going to the Smart Hub. Switch on your TV, then using your own TV remote press the Input, AV or Source button. on 03-01-2022 18:08. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. Switching broadband provider is as easy as 1, 2, 3…. But I have no Virgin Media Wall socket in my house. As I'm moving it back to the original location, is. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. But this is provided you already have an undamaged Virgin Media socket. Get virgin engineer to move the wall socket. Praying the white is the virgin one. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. No knowing the layout of you home doing this might be less obvious than the thick VM cable. My problem, like many others is the main phone line is in one room and the hub in another. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. Re: Move socket. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. Go to Account settings, then Account details b. It is possible to re-enable the existing sockets with this CV21 upgrade. . Or a VM person will sort it for you when they get here in a day ot two. Screwless Faceplate. • Plug the TV Box into a nearby mains socket. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. 1 ACCEPTED SOLUTION. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). You’ll find this on the base of the Hub unless you’ve changed it. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable is a shotgun cable, with a coaxial cable glued to another cable. You could get up to £200 paid off. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. . A coax cable will also need to be installed by Virgin Media for the live TV signals. In any case your contract prohibits you moving it yourself. 0 Kudos. Manufacture sure. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. See where this Helpful Answer was posted. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Plus, again optionally, a cable will be run to a phone socket for the phone service. The Gamer Lounge. There is an old openreach socket with a coax cable underneath, but in no way connected. This follows on from an appointment made for last week. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Lets us know how the appointment goes. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. You can discuss the preferred layout with the VM technician. Push the red label end of the white cable, into the wall socket. You can probably replace them with the screws for a normal mains socket or similar. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). This will allow a RJ11 socket at the telephone. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. The new cables from your Quick Start kit will be push fit. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. It is really quite simple. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Thank you for your help. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Feb 22, 2022. As to splitting. Manage Your Account. Paul. The top “capped” one is marked FM & has been disused since cable went digital. . Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. We are about to move into a property which we are renovating, including a complete rewire. Buy move who red label end of the white cable into the wall socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. VM has a rolling programme of work to move all customers over by 2025. Options. Your connection box is usually put in the living room on the wall. Which was great as that is in a better location than my master Socket was. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Plug the cables into the hub. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Working hard to help connect the nation, shop our offers and order online. See where this Helpful Answer was posted. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Once you have the adapter, you can use it to plug your phone into your hub. Didn't have to pay Virgin to move my box to the other side of the room, I just ran the new cable under the edge of the carpet to the new location and connected it up. Virgin Media Extension Cable. What type of cable does Virgin Media use? SSL Coax. VM will move the socket for £25, probably cheaper than an electrician. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. But this is provided you already have an undamaged Virgin Media socket. All forum topics. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Phone. Measuring a compact 230x153x55mm and weighing 1. Tudor. wondering if anyone can help. 7 Feb 2011. . As the Hub starts up, it'll need to connect to the Virgin. I was told when purchasing the broadband package that fibre was available here and already in. Plug the power supply into a mains socket. Everything you need is posted to you. Connect a pair into pins A & B. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Where you go, TV 360 goes (if there’s internet). Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Any other way is going to cause you a load of hassle. I've spoken to Virgin who have said yes along with £99. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I am happy to help with this. No, any cables within the house can be touched as much as the householder wants to touch them. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We appreciate you reaching out to us for this query. Tech Chatter. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I can’t take it off by myself so I called 0800 953 9500. Broadband. Reply. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 24-03-2021 05:06 PM. You should also be aware there is a £25 call out charge for the engineer to move the socket. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. What needs to be done is for the new Virgin Media CV21 connection. You’ll need to return your Virgin Media Hub. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. #12. Ethernet cable is faintly easy to hide. Moving a Virgin Superhub. QuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge. Connect the Hub’s power cable with the blue tab. jbrennand. That is the way I want it to stay. Tudor. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. Networking and WiFi. You may still need to pay an activation fee, but some deals will offer activation for free. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. This seemed to be standard procedure for any phone fault reported. Simplistic way will be running cable round the top of the skirting mate. #1. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Thanks everyone for the help. I understand there will be a £25 charge. Browse. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. easy install. Country. second Booster and move it to where you need it in your home and connect it to another. . We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Plug into the wall socket. £12. I have only got one rectangular shaped white socket (Shown as below) but it seems old. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. When your number transfers, your BT socket will go dead. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Your traditional landline sockets will no longer be the connecting point for your landline handset. Adduxi. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Tudor. Really important:. The RJ11 sockets will be redundant. 3 2. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hi there I moved house with my family and we wanted to move to Virgin Media. We would like to show you a description here but the site won’t allow us. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Raised Rounded Profile. 132Mb average speed. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Cable TV & Virgin Media TV Boxes & Services . We can certainly get a move of the. on 17-12-2022 10:39. When you’re booking your move, let us know if you want to choose a new package for your new home. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Choose your package. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. A single cable modem can also be added to the same wiring backbone in your house. PS. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Location. The only phone socket available is the TEL1 socket on the back of the VM hub. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. The second two black cables are from a satellite dish, used by. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. We. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. When you see the ‘starting up’ screen, you can pull the tab out of the remote. The OUT terminal from the Technetix isolator has a terminator cap on it. Security matters. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Get the Hub ready by connecting the wires. Choose your package. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Pop the power cable into a nearby socket and switch it on. 1. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. #4. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I will private message you now to confirm your details. 2) The current location of your Hub. Surrey. The main socket fed by this. 0a output. In any case your contract prohibits you moving it yourself. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. I can only find the TV socket. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". If speeds aren’t as good as they could be, try your Pod in different places. Virgin Media services are only available in eligible Virgin Media network areas. Best to wait for a VM staff member to get to your post in 2 or 3 days time. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. 0 Kudos. If they do come on, then again its a white cable/plug in issue. Just push to fit. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. - 5109379My Virgin Media App. The SSID must be password protected. on 27-10-2022 09:24. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. I would like to arrange for someone to come and look at it and if. You . It is possible to re-enable the existing sockets with this CV21 upgrade. It’s important you talk to your provider about how the service will work for you. 1. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. 3 weeks ago. Your service provider is. cable from wall. Turn on and get connected. Tudor. cheshire_man. Just push to fit Firmly push the end of the cables into the sockets. To get the cable removed or reburied, I'll need to get. Bedfordshire. QuickStart, set up and connections. |. Business, Economics, and Finance. g. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Posts. Step 2: Order your Sky Broadband service. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Account - Cable. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. g. I am going to cancel. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. 0 Kudos. Background I moved in around 3 weeks ago. So the technician will install a coaxial outlet where you want the modem. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). I don't work for Virgin Media. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job.