I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Booking an engineer is easy with Virgin Media. There is no fibre socket in this house. Also available from the likes of Screwfix, Homebase, Toolstation etc. Call the pre-installation and delivery team on 0800 052 1734. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. 03K; 1. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. com. 0 Kudos. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Manage Your Account. Browse Virgin Media Virgin Media Community. 24 Inc Vat. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Sometimes there is no wall box, just a trailing cable. Cihank617. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. When I was going to self-install it, I didn't find any wall socket. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. My VM Router is is my office adjacent to hall. There are two outputs from here (the two connectors that are close together on the white box). 8 KB Views: 54. May I know which one I can connect. I'm a Very Insightful Person, I'm here to. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Account - Mobile. No TV. I have tried to contact vm but I don’t have a landline number so they w. I received a box to quick start with VM but there is no wall socket in my flat. Look for an omnibox on the outside of your property and try and trace the cable. on 17-12-2022 10:39. No virgin Media wall socket Vera03. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. All the wall sockets I can see are for BT. The top “capped” one is marked FM & has been disused since cable went digital. on 12-01-2023 21:04. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. easy install. I will only be using one wall socket, so the other socket will have no connections. The top “capped” one is marked FM & has been disused since cable went digital. Sorry to hear you don't have a VM wall socket. Thank you. The wall box may be branded with the logos of an old cable TV company (not VM). You need to go outside and locate the brown or grey omnibox on the wall. Learn more. 84K; Tudor. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Thanks again. Security matters. braunlac. How long will the QuickStart installation take me? WiFi Hub - 30 mins. There is one Ethernet connection point and socket with a circle on the wall. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Don’t plug the power cable into a plug socket yet. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi. The box does however have a hole in the bottom, through which i could see some. Occasionally only a very short stub of wire is left behind often hidden within. Can anyone help please? Need. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 168. There’s even no BT wall socket. I just found a box in the closet which has a cable indicated as CABELCON 4. I've looked for an external box but cannot. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I have received my quick start-up kit. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. 5. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Hello, I'm trying to set up my Virgin Media broadband. wall socket. We have tried plugging it into the only box we found it would fit but no luck. The cable fits in the socket shown in the image attached. 1. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Socket should be on the underside. We would like to show you a description here but the site won’t allow us. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. What to expect with broadband. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 21-02-2023 17:48. Virgin Media Community. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. A Ti-Vo was installed in one of the upstairs bedrooms. I presume. The cable could be hidden within, or behind, furniture. It has two outputs on the left of the wall box. Could an engineer be arranged to install please as my account is due to go live today. Landline connected to wall socket has been down for over 24hrs. Networking and WiFi. Incidentally the phone socket is redundant if not in use and can be safely removed. Virgin Media Wall Socket. Switched On Families. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Package arrive today and realized I don't have a VM wall socket to. I have signed up as a new user for Virgin Fibre. I’m having the exact same problem. The other is marked TV, & this is used for TV & Broadband. . No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Re: My house wall socket that cannot fit to VM hub. See full list on itblogpros. I am going to send you a private message. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0. Installation: Wall socket issue. Just moved in to new (rental) flat. A non-split socket will have the sockets and screws in the middle. Removed before I moved in. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). He was going door to door. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I was never asked if I had a wall box. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Occasionally only a very short stub of wire is left. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. -a. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Tried to connect it but unfortunately there is no wall socket at all in property. #2. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. But I have no Virgin Media Wall socket in my house. Give virgin a call and arrange an engineer visit. Joining in Options. Hi there @vmcusto1, welcome to our forum and thanks for your post. Options. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Browse Virgin Media Virgin Media Community. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. . How do I book a manned installation and what is the usual wait time? I have to. Also tried the Ethernet, not. 22-12-2022 19:19 - edited 22-12-2022 19:20. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. 19 minutes ago. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Plug it into a wall socket near one of your existing Powerlines. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Wish this was made clearer when. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Hi, I just moved to a new house and got my virgin media kit today. Preparing for Landline changeover to fibre. But I. Virgin Fibre Areas only. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Plug into the Virgin Media wall socket. Choose the best spot for your wifi hub. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I’ve checked the external. Dave. 13. Thanks for your post and a big welcome to the Community. • Check the connection is tightly connected, it will make a 'click' noise. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Thank you for the tel no. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Call the pre-installation and delivery team on 0800 052 1734 explain. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you can get Quickstart, you can choose one of two delivery options. 1 Mar 2016. . My Virgin Media App. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. Browse. Raised Rounded Profile. 1. on 31-12-2021 10:47. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hi, I ordered a self installation kit but of course I do not have a VM wall socket. Turn on and start the Box. I'm sorry to hear about the missing wall socket. Phone. Networking and WiFi. Step 4. My Virgin Media App. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Soumyjit. Call the pre-installation and delivery team on 0800 052 1734. When you place your order, we'll let you know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you place your order, we'll let you know. My Virgin Media App. Turn on and start the hub. We have the quickstart pack but sadly cannot get broadband set up and working. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. No, the ethernet cable is for a wired device if you have one. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Account - Mobile. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. . Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Get more from your Virgin Media setup. How can I arrange an installation with virgin media. Not all properties have a socket, just a cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. nor can I find a external brown box. com Sometimes there is no wall box, just a trailing cable. I’ve tried calling but the people I’m connected to keep hanging up. Options. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Forum; Apps. . and view the images for a range of different wall box options. #2. In response to Jonny-M. Best Add a Comment Throwaway-teemo • 2 yr. Can I use one of three splitter cables? The middle one is labelled Virgin media. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We have a virgin media wall socket with an - 4353656 - 2. on 30-12-2022 13:41. The kid arriving on Tuesday the 29. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Screwless Faceplate. We would like to show you a description here but the site won’t allow us. Any help much appreciated, could a mod please help? 0 Kudos Reply. All the wall sockets I can see are for BT. The NTL cable termination box is outside. Follow these steps to install your virgin Media Broadband, TV and Phone service. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. . . It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. My previous sky microfilter attached here. If you can't see anything obvious go. Estonia and the Netherlands have already switched. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. The port of wall socket - 5152519. Security matters. I am so sorry to hear that you seem to be missing a wall socket in the home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Virgin Phone Switchover. Was told that an engineer would come out, look at the sockets and do the switchover. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. to be phone lines. No Virgin media wall socket. We recently received our router and cables. Account - Mobile. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. However the wall socket doesn’t have the correct connection for the cable with the hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. My previous sky microfilter attached here. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Stream from Virgin Media. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Manage Your Account. Account - Mobile. Back a step. The wall socket has a thick plug bit. Mark as New; Bookmark this message; Subscribe to. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. If you're happy for us to get this booked. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I highly doubt my landlord will allow a virgin coax. But the wall socket, I cannot attach the wall socket with Isolator Cable. Back a step. Hi, I recently moved to this house and placed an order for VM broadband which I received today. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Options. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. No internet, unfortunately. We do not have an internal VM box to plug the round ended cable into. No virgin media wall socket. Just a open reach socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No wall socket. Options. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I am so sorry to hear that you seem to be missing a wall socket in the home. I am going to cancel. . However no idea of how long that might take. Stay safe online. This is a little untidy for my likeing. on 21-02-2023 17:48. These enter my house via an air brick/vent very close to. 0 Kudos Reply. Willferox, May 6, 2022 #1. If you require an alternative format bill, such as braille or audio, you will not be charged. No virgin media wall socket; Options. Chatter and natter. you take control of your Virgin Media life. log into hub3 - 192. Browse Virgin Media Virgin Media Community. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Account - Cable. If you do have a socket you can post a photo here. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I tried both the wires, it didn’t set up the WiFi. 194. No Virgin Media socket Go to solution. Hi, Same problem here. No virgin media wall socket. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. You need a small spanner to remove this, then push the provided connector over the exposed end. A Virgin Media wall socket is simply a point of entry into your home. D01 C9W8. The only things visible inside the house are: a openreach Master socket 5. My Virgin Media App. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The phone number doesn't connect you. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Virgin Media; My Virgin Media; Shop;. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. ago No those shotgun coax cables will be connected to a sky satellite dish. I have only got one rectangular shaped white socket (Shown as below) but it seems old. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. How about using a 10m RJ11 to RJ11 telephone cable. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Mark as New; Bookmark this message; Subscribe to this message. Perfect for when you can’t all decide on what to watch. (My photo is too big for - 5104888. So, a 50 minute broadband, TV and phone. Networking and WiFi. 0 Kudos. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. The multimedia socket has a coax options as does the virgin media socket. . 4 weeks ago. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Tuning in Options. 388. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Try the automated service status number 0800 561 0061 to check for any faults in your area. The wall box may be branded with the logos of an old cable TV company (not VM). No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. - 5250024Trace any cables coming out of it and check the ends of them. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Up to 3 WiFi Pods if needed. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Welcome to Virgin Media’s help and support page. Manage Your Account. Home Phone.