Chatter and natter. Virgin Phone Switchover. on 05-04-2023 09:20. I recently got Virgin broadband installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I need to arrange for an engineer. There should be a wall mounted box somewhere inside that has an F socket on it. Got my virgin media self install kit but I don't have a virgin socket. I've looked for an external box but cannot. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. . Go to solution. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. There are no virgin sockets on the wall. on 15-11-2022 18:53. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. - 5156775. #1. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media Community. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. This seems to be the only way that i can speak to someone about the issue. 0 Kudos Reply. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. but I believe if the system has allowed self install VM has been installed in the past . Turn on and start the hub. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. For a wires-free alternative, you could use a cordless phone setup. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Pop the power cable into a nearby plug socket, and turn it on. You dont need a new router just for the test the Computer will connect directly. Getting Connected with Virgin Media is easy when you have a wall socket. Security matters. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 4 weeks ago. However, I do not have any of the specified wall sockets available. I’ve just lived into my new house and received my Virgin box. Virgin Media Wall Socket. Everything is converted to specialised triple screened coaxial cable. a week ago. Browse Virgin Media Virgin Media Community. However, I do not have any of the specified wall sockets available. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Account - Cable. I have noticed that i do not have any internal wall socket. My Virgin Media App. Standard Member. Manage Your Account. The Openreach sockets do not work for Virgin Media. Security matters. However, I do not have any of the specified wall sockets available. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. We would like to show you a description here but the site won’t allow us. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I don't think you have understood the problem! 1. Switched On Families. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. I’m annoyed as I have been sent the DIY set up box and I. Browse Virgin Media Virgin Media Community. When phone connected to the wall socket, no dial. I don't have a virgin media socket on 17-12-2022 10:38. Turn on and start the Box. Hi , Thank you for getting back to me via private message. I have only got one rectangular shaped white socket (Shown. Virgin media wall socket for broadband is not what js shown on the installation guide. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Virgin Media Wall Socket. I'm a Very Insightful Person, I'm here to. on 05-09-2023 20:36. Please help - 5208212. Disappointing but not unexpected. Sorry to hear you don't have a VM wall socket. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Mobile. I don't think you have understood the problem! 1. We would like to show you a description here but the site won’t allow us. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. signed up and was given the option of self installation. on 30-09-2022 14:24. charleykate10. These enter my house via an air brick/vent very close to. Virgin Phone Switchover. Options. Unscrew the white cable with the black collar. I'm due to have Virgin Media installed next weekend with both TV & broadband services. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. No Virgin media wall socket on. I have looked everywhere but can't seem to find one. It has two outputs on the left of the wall box. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. No virgin media wall socket. on 01-12-2022 11:22. Virgin Media; My Virgin Media. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Account - Mobile. You’ll leave the Hub alone for 10 minutes. Need to contact Virgin Media Customer. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. - 5411444. Plug the cables into the Hub. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Learn more. . 2: Internet connection, via your homehub, for all online functions. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don’t seem to have a Virgin Media Wall socket in my house. So, a 50 minute broadband, TV and phone. I'm a Very Insightful Person, I'm here to share knowledge. I'm a Very Insightful Person, I'm here to share knowledge. Tudor. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Account - Mobile. I make the order with Quick Install, but I don’t have any wall socket in my house. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Account - Mobile. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Home Phone. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Sign in . I just moved into a new apartment, and bought a broadband from virgin media. QuickStart, set up and connections. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Vonage 2nd line. The cable going in will be a double. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Trace any cables coming out of it and check the ends of them. . Have I helped? Click Mark as Helpful Answer or use Kudos. We can certainly get an engineer visit booked for you to come and install. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Browse Virgin Media Virgin Media Community. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. The cable going in will be a double. . This so calle. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Internet connectivity is one of the most. I'm a Very Insightful Person, I'm here to share knowledge. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Explain what needs to be done and book an engineer visit. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. John_GS. Home Phone. Hello sophieboulter1. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. We're here to help. It should be free of charge. We're here to help. on 22-10-2022 20:58. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. 0 Kudos. Re: No Virgin Media wall socket internally. This is designed to push over the existing screw connector the outlet has. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Browse Virgin Media Virgin Media Community. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Hi all, when I signed up for Virgin Media, it said the service was available at my house. When ordered it didn't say anything about needing a VM wall socket. Customer since 1993. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Account -. Solved: Previously, I had BT connection so I need a wall socket. Stay safe online. We're here to help. You have at least tested the ringing capacitor issue in the diagnostic process. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Or you may be quicker than average! You won’t be involved the whole time. I've got the same problem as above. Try the automated service status number 0800 561 0061 to check for any faults in your area. Just moved in to new (rental) flat. Phone. My Virgin Media App. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi i have received my broadband package but i don't have virgin media socket in the wall. Explain what needs to be done and book an engineer visit. No virgin media wall socket in QuickStart,. No, any cables within the house can be touched as much as the householder wants to touch them. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. My problem, like many others is the main phone line is in one room and the hub in another. Account - Mobile. Virgin Mobile. Back a step. I only found an openreach mastersocket 5c in the flat. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . My router does now provide internet but the light is always yellow and it. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin offers self-install to properties that have recently had a service. We recently applied for a virgin package of tv, phone and broadband. Virgin Media don’t do any Fibre connections to inside the house. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on your TV and get connected. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Problem solved? Click to. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will private message you now to confirm your details. Tudor. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Post. Plug into the Hub. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Re: No Virgin media wall socket. on 17-09-2022 22:50. Check service status. Looks like the pin has come out from an old termination cap. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Stay safe online. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. All forum topics; Previous topic; Next topic; 2. com. Vonage 2nd line. Security matters. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. on 27-01-2023 17:22. My Virgin Media App. There is a cable coming from outside into my - 5368947. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I presume. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Manage Your Account. I could connect it in my house self install. Hey Juanr, thank you for. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. We also don’t have an Ethernet point only an old BT outreach 5C box. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. We can certainly look to get an engineer booked in for you. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I'm here to share knowledge, I don't work for Virgin Media. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. @umerarifkhan11 wrote:. I just moved into a new apartment, and bought a broadband from virgin media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Manage Your Account. Can I order an engineer please. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Virgin Media; My Virgin Media; Shop;. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Quickstart is the quickest and easiest way to setup our services. Had my kit sent to a home we’ve just moved into. Browse Virgin Media Virgin Media Community. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The NTL cable termination box is outside. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Don’t plug the power cable into a plug socket yet. Trace any cables coming out of it and check the ends of them. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. Hi team. I'm a Very Insightful Person, I'm. Browse Virgin Media Virgin Media Community. Stay safe online. Stay safe online. There should be a screw F socket on the bottom where the cable is now just pushed onto. Go to virginmedia. RedTomato said: I removed my Virgin cable about a month ago. However, I do not have any of the specified wall sockets available. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). VM BB TV Landline. The phone number doesn't connect you. It is easier to decorate without wires and boxes so I would like to hear your expe. Virgin Media: TiVo® service. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Sign in . Security. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. So look about for connections that. Sorry to see that you have been having issues with connecting your equipment. on 21-02-2023 19:59. No, the ethernet cable is for a wired device if you have one. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. on 15-11-2022 18:53. Don’t plug the power cable into a plug socket yet. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. QuickStart, set up and connections. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The other is marked TV, & this is used for TV & Broadband. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. That is a rooftop aerial outlet for Freeview TV. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Customer since 1993. Options. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Options. All the wall. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. Thanks . Feb 22, 2022. Tried to connect it but unfortunately there is no wall socket at all in property. If no. I can’t push - 5368162. VM BB TV Landline. I was never asked if I had a wall box. Broadband Deals. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Get the Hub ready by connecting the wires. Virgin Media: TiVo® service. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. I don't work for Virgin Media. Sorry to hear of the install delay caused by the wall. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I am so sorry to hear that you seem to be missing a wall socket in the home. I don't work for Virgin Media. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. AnthonyRaw1986. Post Replyon 17-12-2022 10:39. Mobile Your Account. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Should I cancel and request an engineer to install. The OUT terminal from the Technetix isolator has a terminator cap on it.