ok quick update. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. You need an aerial and an RF feed from it. If you can get Quickstart, you can choose one of two delivery options. Red light means a connection issue. All the apps will work, and you can watch your recordings - your mini box connects to the main box. I actually want to move it where I think the previous Virgin socket originally was - there's. Browse Virgin Media Virgin Media Community. Get the Hub ready by connecting the wires. Networking and WiFi. . Very Insightful. Back a step. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Hi there @vmcusto1, welcome to our forum and thanks for your post. Tudor. 0 hub but i have a small problem. RedTomato said: I removed my Virgin cable about a month ago. Manage Your Account. Dave. 2: Seeker. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. We've taken the front of the box off and inside there is an isolator but nothing else. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. See where this Helpful. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. on a domestic hub you look at the values thus. Or r. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. Surly there has been a connection previously otherwise we wouldn't have bee. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. on 12-10-2022 15:38. I have tried them all with the cable, but they do not work. Learn more. johiggins. The problem is t. Account - Mobile. I tried calling for an - 5370472. Here you’ll find all the help you need for Virgin Media related problems and issues. You won't be able to convert as Virgin Media use a different infrastructure network to BT. i dont have the box on the wall that you need to plug it into - 5040054. . Got my virgin media self install kit but I don't have a virgin socket. Joining in. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. My Virgin. on 08-02-2023 13:33. log into hub3 - 192. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. But I have actually managed to get through to the technical team over chat. Plug the cordless base. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Then. . Re: No Virgin media wall socket. We have a virgin media wall socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Security matters. We have tried plugging it into the only box we found it would fit but no luck. VM BB TV Landline. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. QuickStart, set up and connections. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Browse Virgin Media Virgin Media Community. Security matters. Account - Cable. Hi , Thank you for your post and welcome to our community forums. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. he can pick up radio 1 and a few other stations and wave 105. 0 Kudos. I guess your options are seek approval, be dumb and have install or change providers. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. But I don’t see anything like that apart from satellite dish cable outside the window. . Account - Mobile. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. on 10-05-2023 16:16. on 23-10-2022 13:36. The house is a new build, there's no lead in the paint, no aquarium or anything like that. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Community Natter. Vonage 2nd line. Manage Your Account. I don't seem to have a virgin media socket. I’ve just been to the property but not sure these are the right sockets. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media; Shop;. Security matters. Virgin Media; My Virgin Media; Shop; Help;. Can't find Virgin Media socket. My optical sound socket seems to be missing something. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Is it possible that part of the cable from the previous user h. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. kkd1. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. If you would like, we can forward your details to the relevant team to see if your property is serviceable. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. You have the required socket which is in photo 3 (the one high up on the wall). Security matters. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Virgin Media; My Virgin Media; Shop; Help;. Hello there. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Getting Connected with Virgin Media is easy when you have a wall socket. kkd1. Re: No virgin media wall socket. on 09-08-2023 11:24. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. 1 [or 192. Options. But. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. I. There are multiple different branded wall boxes inside our flat but none. Tuning in. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Networking and WiFi. . Awful first impressions of Virgin Media. Once a SIM card is inserted it operates like a mobile broadband router. on 21-08-2023 20:36. Select the correct HDMI input for your box. Yesterday I received a 'final demand for payment', stating that I owed some £32. This will not affect your broadband connection. 0 Kudos Reply. The pre-install team number is 0800 052 1734. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Problem solved? Click to. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Stream from Virgin Media. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. You’ll need an adapter to get your fibre landline service up and running. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. Tudor. japitts. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. There were many cable companies that originally built the networks in the early 1990s. Browse Virgin Media Virgin Media Community. I have checked outside and there is a brown box shared with the neighbour. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. - 5209809. The problem is the Hub is in my Study and the - 4964746. Go to virginmedia. Broadband and phone deals. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Please help. The wall box may be branded with the logos of an old cable TV company (not VM). --. We have the quickstart pack but sadly cannot get broadband set up and working. . I don't work for Virgin Media. Picture above. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Account - Mobile. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. Getting started & FAQ. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Go to virginmedia. The new Stream box will connect wirelessly to the internet. The wall socket I have within my home does not appear to be working. Unscrew the white cable with the black collar. Browse Virgin Media Virgin. #12. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Stream from Virgin Media. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. I think you'll be OK, the self install should include the coax cable you need actually. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Get the Hub ready by connecting the wires. #5. Wall socket. Thank you. Don't touch it. This promotion means you won’t pay the usual setup fee of £35. Solved: Previously, I had BT connection so I need a wall socket. Call the pre-installation and delivery team on 0800 052 1734. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. i received an installation kit for my broadband but my property. It's great to hear your wall socket concerns have now been addressed and resolved. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. on 03-08-2020 18:05. I have a few different sockets in my flat. Could someone let me know if this can be sorted? - 5306935. The top “capped” one is marked FM & has been disused since cable went digital. But I don't think I have any Virgin Media Wall sockets in my house. 26 April 2022. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The box and cables may have been removed by the previous occupiers. My Virgin Media App. Forum; Apps. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 8 KB. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Plug the cables into the Hub. Browse Virgin Media Virgin Media Community. Account - Mobile. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Options. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. You can also visit our page on how to book an engineer to learn more. charleykate10. Don’t have virgin media wall socket. The new Stream box will connect wirelessly to the internet. in Networking and WiFi Sunday; No Virgin Media Wall socket . Even sitting in the room above the router, the WiFi was dreadful. I recently applied and received the delivery for a virgin package of tv broadband. 168. Also there will be an external, often brown, omnibox. Chatter and natter. I have also checked outside and there is no box either on my property or on my boundary wall. Everything is converted to specialised triple screened coaxial cable. You may need to use the. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Chatter and natter. I don’t seem to have a Virgin Media Wall socket in my house. You can also check for a loose cable as not all properties have a socket. . We have the quickstart pack but sadly cannot get broadband set up and working. I have received my quick start-up kit. I can see this is a common problem, and the answer is a technician visit. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). 1. Go to Account settings, then Account details b. Broadband and phone deals. The wall socket I have within my home does not appear to be working. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Hi I am having the same problem too. That looks like a Sky dish cable. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. VM BB TV Landline. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. You. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Unscrew one of the two lower cables & push the provided one over the exposed thread. However, I have not received any emails re. There are two outputs from here (the two connectors that are close together on the white box). The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. The box and cables may have been removed by the previous occupiers. ReplyI am not currently a virgin media customer. The hub got delivered on time as promised. Remove all other equipment connected to telephone sockets. Browse Virgin Media Virgin Media Community. Online chat: You should see the option to start a chat on Virgin Media's website. Unfortunately we don't use the Openreach master sockets as they are BT only. Estonia and the Netherlands have already switched. You need an aerial and an RF feed from it. RedTomato said: I removed my Virgin cable about a month ago. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Don’t turn on the Hub. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Choose the best spot for your wifi hub. 0 Kudos. 00. I am going to cancel. My home burglar alarm is linked to the home telephone line too. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I can only find the TV socket. We have the quickstart pack but sadly cannot get broadband set up and working. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. See where this Helpful. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Got my package today and there is an isolated cabled with it but I don't have the wall socket. We can assist further publicly for now with your Wi-Fi issues. I can only find the TV socket. We would like to show you a description here but the site won’t allow us. i opted for the self install, however on inspection we - 5180915. QuickStart, set up and connections. Martin_N. Vonage 2nd line. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Networking and WiFi. This links to the splitter in your last photo. Bit unsure of how to fix it - 5309810. Wall Socket. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I wanted to check with people on here before trying to get an engineer in, just. Virgin Media; My Virgin Media; Shop; Help;. The adaptor does not fit my wall socket. Sorry to hear that you're having issues with your installation at this time. I’ve just lived into my new house and received my Virgin box. sounds like the installer wanted to make money. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Thank you for your response @andrewmonkie. The existing cables will be screw-on (11 mm spanner or pliers required). I'm here to share knowledge, I don't work for Virgin Media. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Cable. Browse. Security matters. Ethernet is ideal & recommended, reliable wireless is fine. Bits and bytes. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. You would need. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I received a Quickstart kit, but I don't have the Virgin Media socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If your not a virgin media customer then nothing. QuickStart, set up and connections. Feb 22, 2022. You can workaround it simply without the need for a cable. Faderera2610. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. I have received my quick start-up kit. Account - Mobile. I don't have a virgin media wall socket and this is stressing me out. Stay safe online. Although, not quite sure why someone would have taken it off in the first place, but hey,. Learn more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Need to contact Virgin Media Customer. I'm here to share knowledge, I don't work for Virgin Media. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Step 3 - Label the box – a letter came with the. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Thanks We're here to help. I’m having the exact same problem. Select the correct HDMI input for your box. locate your external wall mounted omnibox and trace where the cables from it enter into your property. QuickStart, set up and connections. Step 2: Order your Sky Broadband service. Options. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Account - Cable. I have gone through several videos and found that there should be wall socket inside your home. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA.