14-10-2017 10:40 AM. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Saying he will be fixing the cabling today. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. This may save you from calling us or paying for an engineer to come out. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. So sorry its from 10th February not wor. After a few visits I got an switched on Openreach engineer who checked each section of the line. Any fault reported after 13:00 will be cleared by 13:00 the next working day. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. Hi beckyh81 I can only apologize for this ongoing issue. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. . 26th August. Change your wireless channel - TalkTalk Help & Support Karl. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Call us for sales enquiries about. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Every time they come out they test the line, change the ports and still no speed. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. The wiring you install will be pivotal to their experience. NOTE: I only provide help on the forums and NOT via PM. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. Make sure all cables are properly attached. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. BMW crash takes out the internet at The Willows. Restart your Openreach modem to fix connection problems. Technically, You Have Damaged Openreach’s Infrastructure. Off. So bascially I took a. Openreach won’t fix our fault. Delayed repair following a total loss of service . Chatterbox. 24 per missed. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. BT Retail should not be charging you yet for the service if it is not live. Tested line - No faults, checked DSLAM and changed my connection to new ports. There are some simple checks you can try to fix your broadband connection issue. Follow our simple step-by-step instructions to get your problem sorted. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. Did the engineer arrive? Your fault ticket has not updated just yet. Free from UK landlines. They have identified that further work is required to repair the fault. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). And your postcode. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. 131 Views. bobblet35 • 15 hr. jpg 441 KB. Reply. The fibre cabinet is approx 400 metres fro. Off. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. Openreach have identified that we need a new line put in (very possibly because. My connection to my Sony smart TV is on wifi. Level 4 Clear within 6 hours, any time of day, any. All you can do is speak to the BT FTTP team 0800 587 4787. At present Openreach is already on-target to. 2kWp system, SE facing, >1% shading, installed March 2019. Get help to fix your dropping broadband connection. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. I'll ask our network teams to chase them for an update. Our engineers can help you with anything from installing your services to fixing a fault. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. If someone has helped give them Like. This may be a wifi issue. com Blue Light. . Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Home is where my books are. . [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. TelephoneFaults. Proud member of the wokerati, though I don't eat tofu. Green. NOTE: I only provide help on the forums and NOT via PM. 59pm on the second working day after the fault is reported . | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. 13th: An engineer supposedly shows up again and never contacts me. Openreach have called just now and they say they fixed the fault in the 26th. Your hub is connected to the ONT and traffic is flowing between the two. this problem only occured when i had his stairlift removed. 8 r-500 that's Google's DNS. 59 next day, seven days a week, including Public and Bank Holiday. This was at 11. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. still waiting for an update from Openreach. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. The contract with openreach is held by your ISP. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. Threatened me with charges if it was my fault and everything. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Contractors come dig the hole, an engineer comes and remakes the joint. An engineer was booked for Monday morning. So if a fault is reported to us on a Tuesday, we must fix it by the end. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. The reason BT Openreach is special is. By phone 0808 1002440. Customers waiting for a new line to be installed must. 0 Likes. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. Openreach are taking sky for mugs and its the paying customer that goes without service. Ask for the leaflet quoting document number "PHME 87180". I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. Find useful FAQs to help you if you have a query about a broadband fault. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. 14-10-2017 10:40 AM. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. 00 clear by 12. The collision happened on Monday, April 5. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. . Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. Get help to fix your dropping broadband connection. Home is where my books are. The following information is a guide for connecting the Openreach network to your home wiring. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. I've had a 'throttled' broadband service for 2 months now. It is so frustrating as we have now been without phone or broadband for so long. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. comBlue Light. ago. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. service. The fibre cabinet is approx 400 metres fro. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. Check for loose cables. When you order a fibre service for the first time, Openreach assigns a port to you. Openreach failing to respond or fix fault. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. My connection to my Sony smart TV is on wifi. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. Today Openreach issued an interesting update. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Solar PV 5. Off. Mobile costs may vary. BTnet fault reporting from BT Business. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. 33 for each day, after the two working days, that the service isn't. Green. In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. Ask for the leaflet quoting document number "PHME 87180". Message 3 of 13. Mobile costs may vary. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. (no dial tone) and Sky sent Openreach out to fix it. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. endobj 7:43. You can click my Broadband Speed Test to check the line in 30 seconds. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. Flashing green. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. But in return, providers must push FTTP wherever they can. you back about a sales enquiry. To track your repair, we just need two bits of information. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. 72 hours later I get a call from the engineer. 33 for each calendar day that the service is not. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. I approached the Opeanreach employee at the other house. Fault response within 24 hours; £3. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. . First, TalkTalk don't throttle, so whatever your issue is, it isn't that. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. . The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. Re: 2 MONTHS and counting to fix an Openreach connection issue. Fault response within 24 hours; £3. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. Please see the relevant Customer Service Plan (CSP) for. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. The pavement is even marked with where the dig needs to take place. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. 1Mb to 1. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Openreach. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). mine) with the neighbour’s line and then ran for the hills. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Therefore, anything in this blog from this point on should be read as hypothetical. Change your wireless channel - TalkTalk Help & Support Karl. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. The reviews are not that accurate. g. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. This is a 365-day 24/7 service with the ability to log faults. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. . If they have to dig up the road, Openreach have to obtain permission from the local authority. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. 33 for the missed activation day (Wednesday), and another £9. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. If connector has been damage you may well be charged for the repair. e. Go to the fix. Level 3 Report 13. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Openreach are well known for not up. PORT1-PORT4. I'm furious. Zarjaz. Registered: 15-04-2016. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. . If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Broadband and wi-fi. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. It's not. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. Delayed repair following a total loss of service . I'll cross everything here hoping that BT bring a swift resolution for you. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). That's £9. Unhappy with Openreach work? Contact us. The same day as I posted above. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. Finally 2 weeks after moved in I could work from home. Change your wireless channel - TalkTalk Help & Support Karl. I have no choice. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. There’s probably water in the underground lines. even though there have been significant and long lasting impacts on Openreach and. Openreach will attempt to fix the fault by working in the network. By phone 0808 1002440. 12th: I call the care, go through multiple levels. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. My service is called Fibre 35, it is not FTTP. 0800 671 045. Talk Talk did exactly the same to me in 2017. Hi, Please can someone help. I have raised another fault today. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. (committed) Sun 02-Sep-12 08:48:34. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Message 13 of 13. ago. Priority fault repair. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. Fingers crossed we can get this issue closed down today. And we can. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. If they have to dig up the road, Openreach have to obtain permission from the local authority. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. Fix 12-12-2020 1:47 PM. IMG_20231001_161959. So sorry its from 10th February not wor. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. Telling them you’ve had issues in the past can’t hurt. Hi smiddy1968 Thanks for keeping us updated. Report a fault to fix a problem. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. 40 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. If connector has been damage you may well be charged for the repair. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Openreach fix times v British Gas. Massive mistake. . Hi, Please can someone help. £9. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. 8 r-500 that's Google's DNS. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. 15 per missed. Depending on what is actually faulty will determine how long to repair it. . Hi smiddy1968, I've logged this over to our network team for further investigation. Lol just had a text from sky saying problem has now been fixed. But if your service isn't activated until Friday you'll be paid £18. It is with their Civils department as it requires a dig in the pavement. Follow our simple step-by-step instructions to get your problem sorted. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. For example, report Tuesday, clear Thursday. The fault has now been reported and an engineer visit is 8n place for next Tuesday. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. When you order a fibre service for the first time, Openreach assigns a port to you. Sync 71288/12440Kbps @ 600m. They have known about the issue for 3 weeks and have no idea when it will actually get don. Guess what It has not been fixed phone line still dead. I am having problems working out where Openreach responsibility lies for a phone line. . Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. Update: Open Reach came out yesterday! They dug up the pavement and so far my service has improved. . How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. You can't contact Openreach directly. My FTTP has been down for 8 days, red LOS light on the ONT. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. Any faults related to your main phone. Post 2 of 2. I'm sorry for the problems you're experiencing with your service. 59 next day, seven days a week, including Public and Bank Holiday. He will mark up for the maintenance dig. Check the LOS light indicator. Re: 2 MONTHS and counting to fix an Openreach connection issue. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. Openreach had to dig up our pavement again to get at the fault. on 01-06-2020 08:30 AM. Test with a known good phone and filter. 30. 8. This may be a wifi issue. g. 00, clear by 23. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Line Down-Very Poor response from Openreach. . Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. Edited by. The engineer said he's going to have. The following information is a guide for connecting the Openreach network to your home wiring. You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Openreach Support Email. 3 Demand 1. For example. Reply. 95 per month per line; fault response within 6 hours; £5. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. No one called. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. #1. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. We have had no broadband for over4 weeks now. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. i have been waiting a long time for help . some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Yes I know we are customers here but sky also monitor the postings. He said it would all be up and running in 48 hours. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. First contact your Service Provider. You can't contact Openreach directly. If we find a fault outside of your property, we may arrange a separate.