Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Available with M50 broadband or faster. Up to 3 WiFi Pods if needed. £5. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. 3. We’ll get you set up in no time, too. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. “ Have had virgin broadband for 18/12. Further exclusions & legal stuff apply. Help with Volt. Access your bills, diagnose faults and manage your package. Earlier today, even its status page was unavailable, although prior to this readers. Make sure you have your Account number and Area reference number to hand. Moving home with Virgin Media. Excludes broadband faults and broadband network outages. Online chat: You should see the option to start a chat on Virgin Media's website. Understanding your Virgin Media bill. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Choose your package. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. Speed. Virgin Media provides. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. With M500 Fibre Broadband, we can keep up with even the busiest of homes. It’s supplied to your home by an internet service provider (ISP), such as BT or Virgin Media. Or. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Hi - thanks for replying. average UK speed*. Virgin Media brags that it offers speeds that are up to 16x faster than those offered by BT and Sky. Virgin Media services are only available in eligible Virgin Media network areas. Mon-Sat 9am-5pm. When you’re booking your move, let us know if you want to choose a new package for your new home. Set top boxes and apps. Loaded TV : Minimum period of 12 months applies. Excludes Essential broadband customers from 10 November 2022. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Virgin Fibre Areas only. Further exclusions & legal stuff apply. At least 30Mbps download speeds in every room or £100 one-off credit. The best way to contact Virgin Media to cancel is over the phone. V6. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access the benefits of Virgin Media. uk' email address. Reset Hub password. My Virgin Media service has been relatively stable in the past few months, but I remember in the past when it was constantly dropping its internet connection, and I want to be prepared for that. Fibre: Yes. Date of. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Media was the first major internet service provider to offer broadband without a phone line. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Enter your postcode to see if you can get our services. Broadband & Phone. Once a SIM card is inserted it operates like a mobile broadband router. It can take 5 to 10 minutes to restart. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. Last modified on Thu 24 Aug 2023 10. You’ll then be able to use your same old phone to make. Discover more about Virgin Media O2 . A representative will be available to assist you and address any issues you may be facing. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. Mon - Sat 9am to 6pm Technical Support. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Virgin Media sometimes goes down for customers. Apps and extras. Rather than Live Chat, it works like a text message conversation. How to cancel your Virgin Media contract. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. It was able to do this because it operates its own cable network that’s independent of Openreach. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media deals, packages & bundles. The company is part of Liberty Global, which is the largest converged video. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. About our broadband help and support page. Simply check out the service status checker below and enter your account number. Page last updated by downdetector. Mon-Sat 9am-5pm. For only £26. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. Welcome to Virgin Media. Excludes broadband faults and broadband network outages. g. Our , which you can add anytime, start from £2. Compare the best Virgin Media deals for November 2023. 2million internet, call, TV or mobile customers in the UK. Up to 3 WiFi Pods if needed. It has not so far given any. Customer score. The plan has no fixed-term contract length and. 88% uptime) Access to wifi hotspots when out and about; Great. Gaming Support. 25 a month. £8p/m extra or included with Gig1 or Volt. Find the best deal for you with average speeds of up to 1130Mbps. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. TV. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. You can find these details at the top right hand corner of your bill. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA . And so, for average-sized households needing to be online at the same. An outage on Virgin Media’s broadband services can leave many people disconnected. Booking an engineer is easy with Virgin Media. Step 2: Get connected. Use Virgin Media phone lines when calling from a different provider. If you have any queries or comments about this privacy notice, please write to Data. We’re aiming to connect around 4 million extra homes and businesses. You can also end your contract by writing a letter and. You may need to use the. 2% satisfaction. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Restart your services. These lines are also open seven days per week, from 8am to 10pm. Further exclusions & legal stuff apply. Internet access and registration required. The new fibre phone line is designed to work with the same phones as the old copper line. deal anytime. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. Not a customer? Talk to us about joining: 1800 940070. At the start no coverage in back of 3 bedroom house. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. 4Mbps in March 2023. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. From gripping drama, top-flight comedy and channels for the kids, to every BT. Call 01 267 8670. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. Struggling to pay. and TV too…. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. So don't BS me with your stupid replies. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. For example: - Virgin Media broadband speeds are among the fastest in the country. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Fastest median download speed . 50. This acceptable use policy (“AUP”) outlines the principles that govern use of the systems, services and equipment (e. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming. Quickstart is the quickest and easiest way to setup our services. In comparison, 48% of BT speed test results scored above 50 Mbps. However, Virgin Media tends to offer faster speeds for similar outlay. While Virgin Media’s minimum commitment is 18. You might also need to change it if your current package isn’t available at your new address. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Pick a category to get started. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). 88) / 12 = £33. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Working hard to help connect the nation, shop our offers and order online. 2. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. Broadband. With another provider you will get new customer pricing. During a vishing call, you may have asked to download. Excludes Essential broadband customers from 10 November 2022. TV;. This could be due to an issue with the WiFi connectivity of your device, and issue such as faulty hardware, or overheating. Now with no setup fee!If you are having trouble cancelling and need to make a complaint, Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Continue to checkout . All our services will be set up so, once you’re in your. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. You can easily connect 10+ devices at the same time. With Voom Gig1, you get download speeds right the way up to 1000Mbps and upload speeds up to 100Mbps. Simply return to the browser you sent the message in to check and respond. €75 a. Further exclusions & legal stuff apply. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. All at a lower monthly cost, for a limited time only. 40 more a year for the services from 1 March. This can be done via the Customer Service line on 0345 454 1111 or calling 150 on your Virgin Mobile phone. Virgin Media is one of the UK's leading broadband providers. Further exclusions & legal stuff apply. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Cancelling Virgin Media broadband over the phone. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. If you can get Quickstart, you can choose one of two delivery options. These cables are capable of delivering much faster speeds than a standard copper wire network. Discussions about Virgin Media's broadband service and packages. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. These prices are for new customers only. 31 Dec. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Fix your broadband. Free Virgin Media Hub 5 Wi-Fi router. for the second time in a day. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. You just need to give Virgin Media 30 days’ notice that you want to leave. A free WiFi Hub 3. That’s more speed to spread across your devices. This promotion means you won’t pay the usual setup fee of £35. 2Gb Broadband + Loaded TV. Get more information on the advertised Virgin Media broadband speeds here. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 1 service and now it also has a XGS-PON footprint it is really no surprise that the operator who for a long time has used the fastest major broadband provider tagline. At present around 14. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. M350 – 362Mbps, great for gamers, video streamers and at-home workers. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. When you place your order, we'll let you know. compare you'll find great broadband packages from. Please note: The service status checker is only updated during office hours. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. EE’s broadband speeds: 10Mbps, 36Mbps, 67Mbps, 145Mbps, 300Mbps and 900Mbps. The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. New customers can get up. * WiFi hotspots. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Take Virgin Media for example. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Contact centres are also affected, it said in a statement on Twitter. How long will the QuickStart installation take me? WiFi Hub - 30 mins. If that doesn’t do the job, we’ll send you up to a total of 3. Packages start from. Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. Corporate Contact UsBut as outlined above, Virgin Media is generally better value for money and gets you a faster service. Check Virgin Media availability. Instead, Virgin streams TV through your home broadband connection – and with Virgin Media, you’ll be getting the fastest broadband speeds. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Service 53. Simply return to the browser you sent the message in to check and respond. Save for Sections A. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. Cable. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. EE vs Virgin Media: average broadband speeds. What to watch. Virgin Media services are only available in. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Or you may be quicker than average! You won’t be involved the whole time. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. 2. ISPs & The Internet. Make sure to take our kit with you when you move. Discount Codes Last Tested: 15 November, 2023. [email protected] Smithy Very Slow Galway. ’. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. That’s over 100 live TV channels – depending on your package – and all your inclusive box sets, plus TV on demand as well. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Voom Gig1 fibre broadband is seriously quick. About Virgin Media; Careers; Advertise with us; AccessibilityYou can purchase a mobile internet dongle from a number of UK networks. TV box - 15 mins. c9876fef3bd41fbc. Virgin Media offers only superfast and ultrafast broadband. Superfast broadband (up to 1GB/s) Reliable (99. According to Ofcom customer service research in 2022, 78% of Virgin Media broadband customers said they were satisfied with the service. This promotion means you won’t pay the usual setup fee of £35. Excellent, highly rated customer services. Phone line - 5 mins. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Let’s run through the pros and cons of Virgin Media Broadband. Speeds of up to M500 – average download: 516Mbps. Each service has a minimum contract length that’s shown in your basket. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. All TV packages include Sky Q, Sky's revolutionary set-top box. QuickStart, set up and connections. We currently recommend Virgin's M100 broadband at £26. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Broadband replaced the original dial-up internet connection, which was significantly slower than today’s. Virgin Media package. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. VirginMedia. Cancelling Virgin Media broadband over the phone. Excludes Essential broadband customers from 10 November 2022. Virgin Media services are only available in eligible Virgin Media network areas. TV. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Stream from Virgin Media. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Broadband. 4 or A. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. Mon - Sat 9am to 6pm Technical Support. 50 £0 View Deal. Virgin Media services are only available in eligible Virgin Media network areas. Visit BT Broadband » ↑ Comparison table. You can also end your contract by writing a letter and. Gaming Support. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. Perfect for unlimited superfast streaming and browsing. Cut down your bills by comparing the best broadband and phone deals from Virgin Media. These prices are for new customers only. 1. TV bundles: Yes. It’s easy to switch your TV and landline services too. 1Gb Broadband + Loaded TV. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. What do the colours mean? Yellow. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. 0333 210 1135. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Depending on your broadband package and how long you've been a customer, you will have either a. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media is part of NTL:Telewest. The best way to cancel Virgin Media is over the phone. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. Mobile. Check your service. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. Customers who subscribe to paid services through Virgin Media. Change or cancel your package. Quickstart is the quickest and easiest way to setup our services. for 9 months then. If you can get Quickstart, you can choose one of two delivery options. Here’s what you need to know: Great, affordable prices. Stream box and remote remain property of Virgin Media. According to Ofcom, the average broadband speed of a home in the UK was 69. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Check availability Check availability . Sky’s 145Mbps is available for £30 per month for 18 months. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Virgin Media has a rating of 1. Whether you want a 100MBit/s plus service from Virgin Media or a cheaper option from EE or BT Broadband, you’ll find all of the latest offers at hotukdeals. Most QuickStart kits have just 6 cables, connectors and powerlines to. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. Automatic compensation scheme. Virgin Media sometimes goes down for customers. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing.